Personal Banker Associate I

Personal Banker I – Danville, California 94526 General Function The Personal Banker I position provides a superior customer experience by cultivating, maintaining, and enhancing long‑lasting relationships with existing and prospective customers. The banker processes teller transactions and works as a member of the platform staff, using consultative sales and service to address customers' financial needs throughout the lifecycle. Essential Duties & Responsibilities Build a memorable customer experience by proactively engaging with customers in person, over the phone, or through other appropriate channels. Use a consultative approach with current or prospective customers to uncover and identify their needs and tailor recommendations, solutions, and advice. Maintain a working knowledge of products, services, and processes offered by the bank. Collaborate with internal partners to ensure customer needs are met and all problems are resolved. Analyze customer credit data and other financial information to ensure customers are placed in appropriate solutions that align with their needs. Provide customer support that reinforces the value of current and new technology. Process teller transactions in compliance with balancing guidelines. Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling ethical behavior expected of every employee. Complete other duties as assigned. Minimum Knowledge, Skills, and Abilities High School Diploma/GED with at least 6 months of customer service experience, or a college degree, or equivalent military experience. Ability to develop comfort with new household acquisitions and deepen existing customer relationships. Proficient verbal and written communication skills representing Fifth Third Bank. Strong business acumen and sound decision‑making ability. SAFE Act registration required through the Nationwide Mortgage Licensing System (NMLS) at the time of employment. Working Conditions Normal office environment with extended computer screen viewing. Base salary range: $43,680.00 – $69,900.00 annually. Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status. #J-18808-Ljbffr