Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a pharmaceutical organization in Morris Plains, New Jersey on a contract-to-permanent basis. In this role, you will support customers through responsive communication, accurate order handling, and close coordination with internal teams to help ensure timely product delivery. This position is well suited for someone who combines strong customer care instincts with careful data entry and a sense of urgency in a fast-paced environment.

Responsibilities:

• Respond to customer questions through phone, email, and fax, providing clear updates on orders, product availability, and service-related concerns.

• Enter and process customer orders with a high degree of accuracy while meeting time-sensitive shipping expectations.

• Assist customers with order access and navigation within online purchasing and controlled ordering platforms.

• Monitor shipments from release through delivery and provide status updates when needed.

• Record shipment and order information in internal systems with careful attention to detail.

• Maintain customer account documentation, including licenses and authorized delivery contacts, to support compliant order fulfillment.

• Partner with account managers and cross-functional teams to review unresolved issues and help drive timely resolution.

• Document, investigate, and escalate exceptions such as shortages, damaged goods, and delivery problems.

• Issue customer communications and service notifications as required while following established operating procedures and company policies.

• Provide administrative and sales support as needed to help maintain efficient customer service operations.

• At least 2 years of experience in customer service, order entry, data entry, or a related support role.
• Prior experience handling inbound customer inquiries and processing orders in a fast-paced environment.
• Strong written and verbal communication skills with a detail-oriented and customer-focused approach.
• Proficiency in Microsoft Excel and working knowledge of Microsoft Word.
• Ability to manage multiple priorities, solve problems efficiently, and maintain accuracy under deadline pressure.
• Experience working with order management, ERP, or similar business systems; pharmaceutical or regulated industry experience is a plus.
• College degree preferred.
• Reliable high-speed internet access and comfort with remote training and work arrangements as needed.