Admissions Supervisor

Admissions Supervisor

Job Details

Description

Job Description:

The Admissions Supervisor oversees staff responsible for inpatient/outpatient admissions process including intake, financial arrangements, verification of benefits, and ensuring compliance. This role will also serve as the initial point of contact for potential clients and referring parties of the facility, provide excellent customer service to both clients and referring parties, enter all information into databases, and work closely with staff and leadership across facilities and departments to ensure that the referral has most potential for success.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Supervise staff responsible for inpatient/outpatient admissions and support staff by providing feedback for training and development.
• Use quality control systems to ensure department standards and expectations are being met.
• Collaborate with other department leaders to troubleshoot and accommodate unique referral needs or requests from referral sources.
• Track referrals daily and provide weekly and monthly updates to the department director.
• Engage with referring parties in a professional and collaborative manner to understand referring parties needs, being aware that many referring parties call to transfer clients to other programs or seek additional help for clients in need of multiple services.
• Establish and maintain trusting and professional relationships with referring parties.
• Enter client data into facility client databases; maintain accurate databases of patients as they are admitted, discharged, transferred, or moved to other levels of care.
• Be fully aware of all facility programs, their eligibility requirements, competencies, and strengths.
• Conduct wellness checks for clients at 30/60/90-day anniversaries of completion.
• Accurately processes patient payments and notifies billing office of payments to ensure proper account credit.
• Assist manager with staff schedule to ensure adequate coverage.
• Performs other duties and tasks as required.

Competencies :

• Knowledge of industry standards.
• Basic knowledge of PC software programs, particularly Microsoft Word and Excel is preferred.
• Written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations, and foot traffic.
• Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted in an aggressive manner.
• Must possess a reading and writing level that provides for clear expression and/or understanding of assignments related to job description.
• Ability to represent the program well in interactions both inside and outside the facility.

Supervisory Responsibilities:

• Supervises staff members in department.

Work Environment:

Office and Health care setting with clients and other employees present.

• Working indoors primarily and outdoors occasionally.
• Working in close proximity to others.
• May walk on slippery and uneven walking surfaces.
• Excessive continuous noise at times.
• Typical office and computer lab environment.
• Mostly indoor office environment with windows and lights.
• Offices with equipment noise.
• Offices with frequent interruptions.

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Attending conferences or training sessions.

Travel Required:

• Ability to travel to various office or facility locations.

Affirmative Action/EEOC Statement:

Sierra Health and Wellness is an Equal Opportunity Employer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PM21

Qualifications

Required education and experience :

• Must Possess High School diploma or GED equivalent.
• Familiar with HIPAA/client confidentiality and personal rights.
• Possess CPR/First Aid certification.
• Current TB test and health screen.
• One years experience working with adults with alcohol and substance abuse patients.
• Prior experience working in admissions, preferably in the field of chemical dependency and/or behavioral health.

Preferred education and experience :

• Associate degree or bachelors degree from an accredited university in related field.
• Experience in social work, counseling, psychology, or related field is preferred.

Additional Eligibility Requirements:

N/A

Work authorization/security clearance requirements:

• Valid Drivers License.

Compensation details: 65000-85000 Yearly Salary

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