Call Center Agent

Job Description

Job Description

Apply now to join the world of VIBE DINING as a key part of the guest experience!

Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. 

Pay incentive:

We offer a pay incentive for evenings and weekends to reward our hardworking team members.

• Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour.
• Saturdays & Sundays: Employees working any hours on these days will earn an extra $2 per hour.

Call Center Perks:

• Full time employees receive $250 monthly commuter bonus 
• Part time employees receive $150 monthly commuter bonus
• Two meals provided to Call Center Team Daily
• Flexible scheduling options to accommodate work-life balance

Shifts available:  This is not your standard 9-to-5 job—our call center operates during peak dining hours to serve guests when they need us most. Must be comfortable with evening, late-night, and weekend availability.

Our business hours: 

6am-1am daily, with a wide range of possible shifts depending on availability. Examples include 6am-2pm, 10am-6pm, 2pm-10pm, 5pm-1am. 

JOB DESCRIPTION

The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You’ll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free.

If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you!

WHO YOU ARE

• A driven individual who cares passionately about providing a high-level of customer service
• Excited to grow your career with the leaders of Vibe Dining
• Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365
• Has the ability to set priorities and meet deadlines
• Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner
• Has excellent phone etiquette with a personality that shines through to our guests
• Good writing, time management, interpersonal, organizational, and communication skills
• The ability to work in a high volume and ever-changing environment
• Must have availability to work nights, weekends and holidays
• Always maintains a professional demeanor and is punctual and reliable for your team members.

Why Join Our Team?

• Comprehensive Benefits Package
• Medical, Dental, and Vision Insurance
• Group Life and Disability Insurance
• Group Accident, Hospital Indemnity, and Critical Illness Insurance
• Traditional and Roth 401(k) Plan
• Exclusive Perks & Growth Opportunities
• Employee Dining Discounts and/or Complimentary Onsite Meals
• Career Development & Limitless Growth Opportunities
• If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
• Paid Time Off
• Employee Assistance Program (EAP)
• Commuter and Dependent Care Benefits