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Information Technology Field Engineer

Thriveon

Compensation and Benefits Latest technology tools: IT Management, Knowledgebase, Professional Service Automation, cellphone, laptop, and two screens Latest technical training: expert led events and on demand, certification reimbursement Medical & Dental Insurance 75% of family premium covered 401K w/ 4% match Duties & Responsibilities Serve as the technical expert for assigned clients bymaintainingstrong technical relationships, ensuring documentation and environments align with Thriveon best practices. Complete 90% or more of assigned client onboarding and offboarding projects on time and within budget by following defined project workplans and staying within scope. Respond to clientchangerequests on a first in first out/ prioritybasis. All requests responded tosameday. Understand thechange, client business impact and client documentation resolving within60 minutes to client satisfaction and root cause 95+% of the time. Update ticketing system with troubleshooting/resolution notes and documentation portal with changes. Implementalignmentinitiatives as directed by the CIO. Maintain existing Thriveon standardization and provide input to standardization team to prevent issues. Maintainup-to-dateTime Entries and Expenses for billing purposes, accounting for a40-hourweek. Participate in daily huddles and weekly meetings, oncall rotation, andoccasional onsites. Complete 1 hour of continuing education per week to improve job skills. Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious. Qualifications Minimum of 3 years’ experience within relevant IT field. Bachelor's degree in computer science, information sciences, or related field preferred. Experience withMicrosoftservers, Office 365, Azureand VMware environments. Experience withserver and network infrastructure Experience withPowerShellscripting. Knowledgeof smallto mid-sizebusiness IT systems. Detailed oriented with strong documentation skills. Effectivelycommunicate in anon-technicalway to clients. #J-18808-Ljbffr Thriveon

Vacancy posted 4 days ago
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