Warehouse Logistics Support Specialist

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Position Summary

As the Warehouse Logistics Support Specialist you will be the onsite McKesson representative supporting a key retail pharmacy. You will serve as the primary point of contact for out-of-state retail logistics operations ensuring timely and accurate courier services for pharmacy deliveries. You will help keep time-sensitive pharmacy packages moving accurately and efficiently while building trusted relationships resolving delivery issues and communicating clearly with customer contacts and courier partners.

This is a highly visible customer-facing position for someone who is dependable flexible proactive and comfortable working independently. Up to 80% of the role involves physical warehouse work and the remaining portion will be administrative: researching tracking reporting and customer communication. If you enjoy hands-on warehouse work and take pride in delivering an excellent customer experience this role offers the opportunity to do both!

What You Will Do

Hands-On Warehouse and Shipping Operations

• Sort packages build shipping boxes pack and palletize shipments and prepare packages for daily FedEx pickup.
• Load move and stage packages safely and accurately within the warehouse shipping area.
• Audit packages before courier handoff to confirm accuracy and help reduce delivery errors and re-shipments.
• Monitor shipping supplies identify shortages and coordinate replenishment to support uninterrupted daily operations.
• Support production mail and other warehouse work areas when operational coverage is needed.
• Follow established safety practices standard operating procedures (SOPs) customer requirements and company policies.

Customer Service and Issue Resolution

• Serve as the primary onsite McKesson contact for the customer and represent the company with professionalism urgency and a service-first mindset.
• Respond to customer and store questions regarding shipment status delivery concerns and logistics needs.
• Research tracking information and resolve late missing damaged or discrepant package issues.
• Communicate service risks shipping concerns and operational updates promptly to customer contacts courier partners account managers and McKesson leadership.
• Build productive working relationships with customer teams and courier partners while adapting to changing priorities and service needs.

Courier Coordination Reporting and Continuous Improvement

• Monitor and coordinate courier performance across FedEx UPS USPS and other applicable delivery partners.
• Track pickups and deliveries and escalate missed pickups delays or recurring service issues.
• Complete required invoicing service-level agreement (SLA) on-time delivery and exception reports accurately and on schedule.
• Use Microsoft Excel and carrier websites or shipping applications to download reports research shipments and document findings.
• Assist with investigations of lost or missing packages and coordinate return-to-sender packaging supplies.
• Recommend practical updates to SOPs and courier methods of procedure (MOPs) to improve accuracy efficiency and customer service.

What Will Help You Succeed

• Customer-first mindset: You communicate professionally listen carefully and follow through on commitments.
• Hands-on work ethic: You are willing and able to spend most of the day sorting packing building boxes palletizing standing walking bending and lifting.
• Ownership and reliability: You are comfortable serving as the onsite McKesson representative and working independently with remote leadership and peer support.
• Adaptability: You remain positive and responsive when priorities shipment volumes or customer needs change.
• Problem solving: You can investigate an issue determine an appropriate course of action and communicate the resolution clearly.
• Attention to detail: You understand that package accuracy documentation and timely escalation are essential in pharmacy logistics.

Minimum Requirements

• Typically requires 3 years of customer-facing experience with demonstrated experience communicating directly with customers and resolving service or delivery issues.
• Ability and willingness to perform physical warehouse duties for approximately 80% of the workday.
• Ability to lift and move packages weighing up to 50 pounds and to regularly stand walk bend reach pack and palletize.
• Basic computer proficiency including the ability to use Microsoft Office applications carrier websites email and web-based shipping or tracking systems.
• Ability to work the required onsite schedule including Saturdays.

Preferred Qualifications

• Experience working with or for FedEx or another shipping or courier provider.
• Warehouse distribution fulfillment package handling pharmacy logistics or retail operations experience.
• Experience using Microsoft Excel for tracking reporting or basic data review.
• Experience with GlobalShip or a comparable shipping management application.
• Experience monitoring service-level agreements delivery performance or shipment exceptions.
• Experience improving work instructions SOPs or shipping processes.

Work Environment and Physical Requirements

• 100% onsite at the customer location; this role is not remote or hybrid.
• Work is performed primarily in a warehouse and production environment with some time in an office area.
• Regular walking and standing with frequent bending reaching packing box building palletizing and lifting up to 50 pounds.
• Must be able to safely perform essential warehouse and shipping responsibilities with or without reasonable accommodation.

Schedule and Compensation

Required schedule: Monday through Thursday 9:00 a.m. to 5:30 p.m. and Saturday 7:00 a.m. to 3:30 p.m. Regular days off are Friday and Sunday.

The expected compensation for this role is $24.00 per hour.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson please click here.

Our Base Pay Range for this position

$19.19 - $31.98

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McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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Required Experience:

IC