End User Support Specialist

End User Support SpecialistMicroAire is seeking an experienced End User Support Specialist to lead the design, governance, and continuous improvement of our enterprise endpoint computing environment. This role reports directly to the Sr. Manager IT and owns endpoint architecture and service outcomes for laptops, desktops, mobile devices, and productivity software, with a strong focus on user experience, security, and scalability.The ideal candidate brings advanced technical judgment, a service?management mindset, and a passion for automation and AI?enabled support. This role plays a critical part in enterprise initiatives including system modernization, Microsoft 365 E5 adoption, and M&A integrations—helping MicroAire scale efficiently as we grow.What You'll DoEndpoint Architecture & Engineering (Primary Focus)Design and manage standardized endpoint images, configurations, security baselines, and application packaging for laptops, desktops, and mobile devicesOwn endpoint lifecycle standards, including provisioning, deployment, upgrades, and retirementContinuously improve endpoint performance, reliability, security, and user experienceServe as the technical authority for endpoint engineering decisions and complex issue resolutionService Management & SLA OwnershipOversee service outcomes for end user devices across incident, request, and problem management, including Tier 1 internal customer support.Apply ITIL and SLA metrics to monitor service health and drive improvementsAnalyze service trends to identify root causes, automation opportunities, and systemic issuesLead continuous improvement initiatives to enhance reliability and support at scaleProject Leadership & Enterprise InitiativesLead and contribute to enterprise?wide endpoint and productivity platform projects, including:Device refreshes and OS upgradesMicrosoft 365 E5 rolloutsEmail domain consolidation and migration effortsPartner with infrastructure, security, and application teams to align endpoint strategy with enterprise architectureSupport M&A activity by designing scalable endpoint integration and migration approachesService Desk Platforms, Automation & AIDrive implementation and enhancement of service desk tools and processesDesign and deploy automation and AI?enabled solutions to reduce manual effort and improve time to resolutionEvaluate emerging technologies that improve self?service, efficiency, and long?term support scalabilityGovernance, Documentation & CollaborationEstablish and maintain technical documentation, standards, and design artifactsAct as an escalation point for complex issues, providing leadership rather than routine troubleshootingCollaborate with vendors, offshore partners, and internal IT teams to ensure consistent executionWhat We're Looking ForEducation & ExperienceAssociate or bachelor's degree in computer science, Information Systems, or a related field (preferred)5+ years of experience in endpoint engineering, systems administration, or advanced end user servicesProven experience managing modern, enterprise endpoint environmentsTechnical SkillsEndpoint management tools (Microsoft Intune, Autopilot)Windows OS deployment in hybrid Active Directory / Entra ID environmentsMicrosoft 365 administration and endpoint integrationITIL?aligned service management platformsCore networking concepts (DNS, DHCP, IP addressing, Wi?Fi)Endpoint security, compliance, and configuration managementAutomation and AI?enabled service solutionsKey CompetenciesStrong communication skills with both technical and non?technical audiencesAbility to exercise independent judgment on matters of technical and operational significanceData?driven mindset with a focus on service quality and continuous improvementHigh level of accountability for system reliability and end user experienceWork EnvironmentPrimarily office?based with periodic work in manufacturing and warehouse settingsMay require occasional lifting of hardware up to 50 lbs. and navigating production environmentsAdherence to all safety and protective equipment requirementsOur Benefits:Competitive salary: $60,000 - $80,000401K with company matchMedical/Dental/VisionVacation & Paid HolidaysConnection with Marmon Holdings companywide initiativesFollowing receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, and please be sure to include the title and the location of the position for which you are applying.