Service Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Crossville, TN, US Service Manager Salary Range: $20.00 To $25.00 Hourly About the Role: The HVAC Service Manager in Lenoir City, TN, is responsible for overseeing the daily operations of the HVAC service department to ensure efficient, high-quality service delivery to residential and commercial clients. The role involves managing a team of technicians, coordinating service schedules, maintaining strong customer relationships, monitoring service performance metrics, implementing process improvements, and ensuring compliance with safety and industry standards. The manager collaborates with sales and parts departments to optimize service offerings and inventory management, playing a critical role in sustaining the company’s reputation for excellence and fostering a productive, motivated workforce. Minimum Qualifications: High school diploma or equivalent; technical certification or associate degree in HVAC technology preferred. Minimum of 2 years of experience in HVAC service, able to lead an HVAC team, providing clear direction, coaching, and accountability to ensure operational excellence, safety compliance, and customer satisfaction. Strong knowledge of HVAC systems, maintenance procedures, and safety standards. Proven ability to manage teams, schedules, and customer relationships effectively. Valid driver’s license and clean driving record. Preferred Qualifications: Certification from recognized HVAC industry organizations (e.g., NATE, EPA Section 608). Experience with service management software and CRM systems. Demonstrated success in process improvement and team development initiatives. Familiarity with local codes and regulations specific to Tennessee. Responsibilities: Supervise and support HVAC service technicians, including scheduling, training, and performance evaluations. Coordinate daily service operations to ensure timely and effective completion of maintenance, repairs, and installations. Manage customer communications to resolve issues, provide updates, and ensure high levels of satisfaction. Monitor service department metrics such as response times, job completion rates, and customer feedback to identify areas for improvement. Ensure compliance with all safety regulations, company policies, and industry standards. Collaborate with sales and parts teams to align service activities with business goals and inventory availability. Prepare and manage service department budgets, including labor costs and equipment expenditures. Develop and implement strategies to improve service efficiency, technician productivity, and customer retention. Skills: Strong leadership and communication skills are essential for managing team dynamics, conducting training, and maintaining clear, professional interactions with customers and internal departments. Organizational skills are critical for scheduling, resource allocation, and managing multiple service requests simultaneously. Analytical skills help interpret performance data to drive continuous improvement and operational excellence. Proficiency with service management software enhances workflow coordination and customer relationship management, contributing to overall service quality and business growth. #J-18808-Ljbffr Eco Home Solutions Inc