Call Center Representative I

Call Center Representative I

You'll thrive in this role if you enjoy helping members, problem-solving in a fast-paced environment, and delivering friendly, accurate service over the phone. You take pride in resolving requests on the first call whenever possible, communicate clearly, and handle sensitive information with professionalism and care.

What Sets You Apart

• Service: Delivers friendly, efficient service while making complex topics easy to understand.
• Attention: Processes transactions accurately and protects confidential member information.
• Pride: Takes ownership of member requests and follows through to completion.
• Value: Identifies products and services that genuinely meet member needs.
• Advocate: Works collaboratively with teammates and follows policies, procedures, and compliance standards.

What You Bring to the Role

• Six months to two years of call center, customer service, or financial services experience
• High-volume inbound call experience preferred
• Graduation from an accredited high school or GED
• Strong communication and active listening skills
• Ability to multi-task, retain product knowledge, and stay calm under pressure
• Strong attention to detail and organizational skills
• Comfort navigating computer systems and digital tools

A Preview of What Joining Us as a Call Center Representative I Looks Like

The Call Center Representative I provides first-call resolution to members by answering questions about accounts, products, and services while completing a variety of transactions accurately and efficiently. This role supports members with online banking, loan payments, bill pay, travel notices, account maintenance, and general troubleshooting.

Representatives actively listen to understand member needs, resolve concerns within their authority, and escalate issues appropriately. The role also includes identifying opportunities to cross-sell relevant products and assisting with loan requests by gathering and documenting information for underwriting.

The Impact Behind This Role

1. Deliver a positive, consistent member experience on every call
2. Support members with timely, accurate account service
3. Strengthen member relationships through trust and professionalism
4. Contribute to department goals through reliability and performance
5. Represent MCCU's values in every interaction

MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at View phone number on click.appcast.io.

All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.