Career navigator

Company Description About Us The Dynamic Difference We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers. Who We Are A National Leader in Workforce Solutions We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch. Job Description Job Title: Career Navigator Reports to: Lead Career Navigator Position Classification: Non-Exempt Office Location: Idabel, Oklahoma Type: Non-exempt, full time Wage: $15.67 EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Primary Objectives of Position: The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment; Essential Job Functions Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training. Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information. Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services. Performs visits to customers' homes, training providers' sites, and /or employment sites. Utilize Extreme Customer Service behaviors in all interactions with internal and external customers. Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime. Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations. Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed. Coordinates service provider activities. Implements prescribed program related procedures and accurate case management. Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers (more detail?) Provides employment services on an ongoing basis. Provides guidance and other assistance to help the participant retain employment. Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested. Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers. Qualifications Required Competencies: Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products Keyboarding skills mandatory Ability to work in a team environment Excellent interpersonal skills and customer-service orientation Strong oral and written communication skills Bilingual candidates preferred Required Competencies: Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation. Strong oral and written communication skills. Bilingual candidates preferred. Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage. Additional Information Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons. Southern OK- Idabel Cty- 2102 SE Washington, Idabel, OK 74745 Living Dynamic We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence. Equal Opportunity Employer At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success. DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr Equus