Product Support Specialist

Functional Application Technical Support Representative

Provide Functional application technical support to CRD customers in the Fixed Income and Derivative space.

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.

Function as a central support representative for Fixed Income and Derivatives, collaborating with Product and Engineering to translate client needs into actionable feedback and solutions.

Provide technical support by diagnosing issues, resolving inquiries, and delivering user guidance and training.

Investigate complex technical problems, including third-party integrations, and develop and test effective workarounds.

Deliver high-quality client support, including managing sensitive or high-impact issues with professionalism.

Adhere to established support procedures while contributing to continuous process improvement.

Maintain accurate documentation of client interactions and issue resolutions.

Support special projects and additional duties as needed to support team and organizational objectives

Bachelor's degree in technical discipline (Finance, Economics, Financial Engineering, Fintech, or related field); advanced degree (MBA or Master's) preferred; SIE or CFA Foundations certifications are highly desirable

Medium to advanced fixed income instruments derivative product knowledge along with an understanding of the Trade Life Cycle.

Excellent communication and interpersonal skills, with the ability to confidently engage senior stakeholders, facilitate working sessions, and gather requirements effectively

Strong analytical and problem-solving skills, with a high level of attention to detail and demonstrated experience in process analysis.

Proven ability to prioritize, manage multiple tasks, and operate effectively in a fast-paced, client-driven environment

Team-oriented and customer-focused, with a strong commitment to delivering high-quality outcomes

0-5 years of experience in financial technology, including trading support, middle/back-office operations, fund accounting, or front-office trading, with exposure to Charles River IMS or similar OMS/EMS platforms • Basic working knowledge of SQL

Salary Range: $70,000 - $118,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.