Systems Engineer

Description

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Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visas.

Closing date: Until filled

Agency Overview

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 13,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

We have a deep commitment to racial equity and social justice. Our employees' and clients' diverse experiences and backgrounds guide our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity, and inclusion, to join our diverse team.

Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here.

Click here for more details about our benefits program.

Job Summary

The Systems Engineer Reports to the Director of Technology and plays a critical role in helping the agency support and maintain our existing infrastructure, problem solve IT challenges and move forward with the automation of processes and achieving efficiencies. A successful candidate must be able to perform server deployments, maintain colocation server hardware, support our staff to solve technical issues and manage high-level IT related projects seeing them through to completion.

Responsibilities

Server Responsibilities (40%)

• Perform server administration tasks, including user/group administration, security permission, group policies, and print services.
• Maintain hyper-converged Windows virtual machines, including backups, patching, update and monitor performance in Scale and Azure environments.
• Maintain other critical infrastructure services, including Domain Controller, DNS, file server, and backups.
• Maintain software and hardware licenses.
• Manage and maintain Azure services - Intune, Conditional Access Policies, Exchange Online, and Endpoint Manager.
• Perform day-to-day administration of Windows Servers, virtualization, and storage systems to ensure optimal performance and availability.
• Identify and troubleshoot complex hardware and software issues, delivering efficient solutions.
• Manage Active Directory infrastructure enhancing user management and security protocols.
• Monitor and maintain system security and antivirus software, safeguarding against potential threats.
• Execute routine backups and disaster recovery operations to protect critical data.
• Support off-site datacenter, ensuring smooth functionality.
• Conduct routine hardware and software audits to ensure compliance with established standards, policies, and configuration guidelines. Configure and administer system monitoring, alerting, and logging systems.
• Regularly monitor system performance metrics to ensure optimal operation and proactively plan for future capacity needs based on trends in system usage and organizational growth.
• Create and maintain system documentation for domain technologies including installation, configuration, and appropriate troubleshooting steps.
• Maintains good documentation of all servers, systems, processes, and solutions

Network & Security Responsibilities (40%)

• Implement security best practices to protect the confidentiality, integrity, and availability of agency data.
• Conduct regular security audits and address findings to safeguard against cyber threats and ensure compliance with applicable laws and regulations.
• Develop and implement project plans, risk assessment and contingency plans.
• Use scripting languages to automate and integrate systems, applications, and routine tasks.

Engineering Support (20%)

• Collaborate with Director of Technology on high-level projects.
• Provide support to Director and Admin Staff
• Assist with IT strategy recommendations as prescribed by Director.
• Assist with other System Administrator(s), Help Desk Technicians, and Director of Technology in projects, tickets, and solutions.
• Provide after-hours and on-call support as part of a rotation.
• Provide support to database projects and database needs of DBA.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• BA/BS degree in Computer Science, Information Technology or a related degree. A combination of education, training and work experience will be considered.
• 3-5 years of working systems administration in a Windows environment. Including experience in Windows Server (2016/2022)/ desktop OS (Windows 10/11).
• Experience administering Hyper-converged infrastructures and working with Active Directory, Azure Active Directory, Microsoft Endpoint Manager and Group Policies, Office 365, SQL Server, PowerShell, RDS (Remote Desktop Services).
• Experience working with automation tools and scripting language such as PowerShell.
• Good understanding of hosting environments, using server software such as IIS and Apache and Network Policy Server (RADIUS).
• Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail.
• Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal supervision.
• Strong problem-solving skills, including the ability to analyze problems, determine causes and initiate corrective action in a professional demeanor.
• Requires the ability to individually lift, move and install server and network equipment up to 30 lbs.
• Must have reliable, independent transportation for frequent transportation to Neighborhood House sites. This is a hybrid role with 2-3 days required onsite at any of our Neighborhood House locations. Locations will vary depending on needs.
• Must be able to work a flexible schedule that may include some evenings and weekends.
• Efficient and effective written, oral, and interpersonal communication skills.
• Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
• Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice, strong team player with a positive attitude; committed to the success of the agency.
• Attentive to accuracy, ability to manage, effectively multi-task and prioritize competing job responsibilities with relatively limited supervision.
• Ability to communicate technical issues to both technical and non-technical audiences.
• Willingness to comply with the established agency performance standards which may include productivity/personal responsibility, client/customer service-orientation, embracing a team player orientation, and maintaining a professional demeanor.

Desired Qualifications

• Microsoft certification or equivalent certification in relevant programs desired.
• Experience with Atlassian software (Jira and Confluence experience a plus).
• Experience with Veeam Backup and Replication and QNAP NAS a plus.
• Experience in Azure MFA with Conditional Access policies.
• Experience using Intune MDM

Required Credentials

• Must pass Neighborhood House's Background Check Requirements
• Position requires Washington State bi-annual criminal background re-check.
• Current Health Exam, Tuberculosis Screening, and record of Measles, Mumps, Rubella (MMR) vaccination or immunity (must be obtained prior to employment).
• Department of Early Learning Portable Background Check.

Post-Hire on-the-job Training Requirements

• Current First Aid Certification (within 30 days of hire, maintain current certificate during employment)
• Current CPR Certification (within 30 days of hire, maintain current certificate during employment)
• Sexual Harassment Training within 30 days of hire
• Child Abuse and Neglect training (within 2 weeks of hire)

Employment Practice

Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state, and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.

Support

Inquiries may be directed to People and Culture at View phone number on click.appcast.io or by e-mail to View email address on click.appcast.io.