Client Service Representative

Client Service Representative (CSR) - Connect Your Passion with a Coastal Career!

Location: Berlin, Maryland (Minutes from Ocean City beaches!)
Position Type: Full-time
Compensation: $16.00 - $20.00 / hour (based on experience) + Outstanding Benefits

Are you a people person with a soft spot for four-legged friends? Do you thrive in fast-paced, welcoming environments where your smile can make someone's entire day?

VCA Delmarva Animal Hospital is looking for an enthusiastic, compassionate Client Service Representative (CSR) to join our tight-knit, AAHA-accredited, 2-doctor practice in historic Berlin, MD-voted one of America's coolest small towns, and just a stone's throw from the beautiful beaches of Ocean City!

Why You'll Love Working With Us

At VCA Delmarva, we don't just care for pets; we care for the people who love them. As our CSR, you are the face of our hospital, the voice of comfort, and the ultimate "service extraordinaire" who holds our daily operations together.

When you join our team, you get:

• The Best of Both Worlds: Enjoy the warm, collaborative feel of a local 2-doctor practice, backed by the support, training, and security of the VCA Animal Hospitals network.
• Unbeatable Benefits:
  
  • Comprehensive Medical, Dental, and Vision insurance.
  • 401(k) retirement plan with company match.
  • Generous pet care discounts for your own furry family members!
  • Paid time off (PTO), holiday pay, and a 4 days on/ 3 days off work week.
  • Life insurance, disability, and employee wellness programs.
  • Unlimited opportunities for career growth, continuing education, and leadership development.
• A Dream Location: Spend your days off exploring historic Berlin's vibrant dining and shopping scene, or relaxing on the boardwalk in nearby Ocean City.

What You'll Do (The Role)

As our primary coordinator, you make the magic happen. You aren't just answering phones-you are guiding pet parents through their veterinary journey. Your day-to-day will include:

• Creating Warm Welcomes: Greeting clients and their pets with energy and empathy, making them feel at home the moment they step through our doors.
• The Hub of Communication: Scheduling appointments, managing medical records, answering client questions, and making friendly outbound follow-up calls.
• Education & Advocacy: Helping clients understand the value of preventative care, recommending essential products (like flea/tick and heartworm prevention), and explaining treatment plans and fees with clarity and transparency.
• Collaborative Care: Partnering directly with our skilled veterinarians, vet techs, and management team to ensure a seamless, high-quality experience for every patient.

Who You Are (Skills & Qualifications)

Our CSRs come from all walks of life! Whether your background is in retail, hospitality, restaurant service, medical administration, sales, or call centers , your transferable skills are highly valuable to us.

We are looking for someone who brings:

• Customer Experience: At least 1 year of experience in a customer-facing role.
• A Warm Heart: Genuine compassion for both pets and the people who love them.
• Excellent Communication: Strong listening, speaking, and basic computer skills (proficiency in MS Office is a plus).
• A Positive Attitude: High energy, adaptability, and a proactive problem-solving mindset.
• Flexibility: A willingness to work dynamic hours (including some evenings, weekends, and holidays) to ensure our patients always have care when they need it.
• Physical Comfort: The ability to stand for periods, lift up to 40 lbs, and comfortably work in a lively animal care environment (where you'll encounter wagging tails, occasionally loud barks, and standard pet care tasks).

Ready to Start Your Journey?

If you are ready to combine your love for customer service with a rewarding career in veterinary medicine-all while living minutes from the coast-we want to meet you!

VCA Animal Hospitals is an equal opportunity employer and a drug-free workplace.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.