Front of House Associate

Front of House Associate - Job Summary Accountable for the overall guest experience and day-to-day execution of front-of-house operations, including customer service, retail presentation, inventory management, cleanliness, organization, and operational readiness. Responsible for maintaining a welcoming, fully stocked, and exceptionally clean bakery while ensuring every guest receives efficient, friendly, and knowledgeable service. Activities & Responsibilities Key Responsibilities Able to perform all front-of-house stations as business levels dictate. Accurately operate the point-of-sale (POS) system and process cash and credit card transactions. Greet every guest promptly and provide friendly, professional service throughout their visit. Develop and maintain strong product knowledge of all bakery offerings, beverages, and retail products. Confidently answer guest questions regarding ingredients, allergens, preparation methods, and product recommendations. Accurately package customer orders while maintaining Co-Dough presentation standards. Monitor bakery displays throughout the day and keep them clean, organized, fully stocked, and visually appealing. Restock beverages, retail merchandise, sauces, packaging, paper goods, and all front-of-house supplies throughout each shift. Perform routine inventory counts of retail products, beverages, packaging, and operating supplies. Identify low inventory levels, damaged products, or supply shortages and communicate them to management before they impact operations. Assist with receiving deliveries, organizing inventory, rotating products using FIFO, and maintaining accurate inventory storage. Maintain cleanliness of all customer-facing areas, including counters, display cases, beverage stations, seating areas, doors, windows, and restrooms. Complete opening, mid-shift, and closing checklists accurately and independently. Anticipate operational needs and proactively complete tasks without waiting for direction. Answer phones professionally and accurately communicate bakery policies, hours, and product availability. Assist with online, phone, and in-store orders while maintaining speed and accuracy. Maintain a sense of urgency while delivering exceptional customer service. Work collaboratively with kitchen and production staff to ensure smooth daily operations. Follow all food safety, sanitation, and company operating procedures. Follow company attendance, appearance, and uniform standards. Adapt to changing priorities and assist in other areas of the bakery as business demands. Demonstrate professionalism, accountability, and ownership in all responsibilities. Perform additional duties as assigned by management. Tools & Technology Point-of-sale (POS) system Cash register and payment terminals Online ordering platforms Inventory tracking systems Coffee brewing equipment Refrigeration and retail display equipment Labeling systems Telephones Microsoft Office and Google Workspace (basic) Minimum Qualifications Excellent customer service and communication skills. Strong organizational skills and attention to detail. Ability to multitask while maintaining accuracy in a fast-paced environment. Ability to work independently and identify priorities without constant supervision. Basic mathematical skills and ability to accurately handle cash transactions. Ability to learn POS software and multiple ordering platforms. Ability to lift up to 30 pounds. Ability to stand and walk for the duration of a shift. Ability to maintain a positive, professional demeanor under pressure. Ability to work mornings, weekends, holidays, and varying schedules as business requires. Previous customer service, hospitality, retail, or food service experience is preferred but not required. #J-18808-Ljbffr Co-Dough