IT Help Desk Technician

Application Instructions

IT Help Desk Technician Job Description

Since 1961, Wright Brothers has been an ever-evolving Christian-owned business steeped in the traditional core values of integrity, urgency, selflessness, and hard work. This strong work ethic and emphasis on family values have shaped us into the General Contractor we are today. As such, we hold ourselves accountable for implementing these principles and leading by example. Wright Brothers is recognized as one of the largest civil contractors in the Southeastern United States. We are an ambitious group, always looking for new adventures.

Wright Brothers is seeking a qualified IT Help Desk Technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The Technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. We value providing superior customer service and are committed to the successful operation of our information technology systems. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Position Description

IT Help Desk Technician Responsibilities:

• Respond to tech inquiries via email, through online chats, over the phone, or in-person
• Train employees on proper use of equipment/software
• Help with troubleshooting hardware and software
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members
• May involve infrequent travel in conjunction with satellite office support requirements
• Performs other duties as assigned

Position Requirements

IT Help Desk Technician Qualifications:

• Candidate will have an associate degree in a Computer systems/science degree field
• Passion for problem-solving and customer service
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experienced with Windows-based operating systems
• Experienced with Microsoft Office products

Equal Opportunity Employer

Benefits:

Wright Brothers is a Certified Great Place to Work, and we're proud of the positive work environment we provide our employees. This includes mindfulness of our employee's physical, mental, and spiritual being. We are aware that every person who works at Wright Brothers is an individual who deserves special care and a safe workplace. Because of this, we offer a competitive salary and comprehensive benefits package that includes:

• Medical, Dental, Vision Insurance
• 401k with a Discretionary Company Match
• Short- and Long-Term Disability
• Life Insurance (Basic and Voluntary Buy-Up)
• Paid Time Off
• 5 - Paid Holidays
• Referral Bonus

We are proudly An Equal Opportunity Employer • A Drug-Free Workplace • An E-Verify Workplace. We encourage ALL Qualified Individuals to apply!