Registered Nurse - Case Manager at Alive Hospice Hendersonville, TN

Registered Nurse - Case Manager – Alive Hospice, Hendersonville, TN Job Type: Full Time | Days: Monday – Friday If you have a passion for people and a desire to provide outstanding care and comfort to patients and their families, while working within a professional team focused on clinical excellency, we can’t wait to speak with you! Summary The Registered Nurse serves as the case manager for assigned patients and as the teacher for patient’s caregiver(s). The RN case manager utilizes the nursing process and the six phases of the Alive CARE visit to provide safe, end‑of‑life care to the terminally ill patient/family unit. The primary responsibility is to coordinate and provide hospice care for home care patients through development, initiation, and updating of a plan of care in collaboration with the patient and family. RN case managers provide direct patient care, oversee the interdisciplinary team, and teach patients and families regarding disease process, symptom management, and offer support during difficult times. Care delivery takes place in the patient’s home or any other facility where the patient may reside or receive care. The RN case manager will be accountable for meeting Alive Care Standards and participating in an on‑call rotation. Essential Duties And Responsibilities The Alive CARE Visit Present a Professional Image Represents Alive in a positive manner. Takes pride in personal appearance, conforms to Alive standards of dress code (logo wear), car cleanliness, driving etiquette and is appropriately prepared for visits. Provide Excellent Customer Service Conducts visit in a professional, courteous manner, projecting warmth during interactions with facility staff, patient & family. Engages in purposeful conversation using appropriate body language and active listening skills. Assess, Plan, Intervene and Educate Utilizes critical thinking skills and the nursing process to holistically assess patient and family, develop and implement an interdisciplinary hospice plan of care in collaboration with facility staff, initiate interventions and evaluate effectiveness. Educates facility staff, family/caregiver(s) regarding plan of care, interventions, diagnosis and prognosis, medications, use, administration and side effects, how to provide care, use of equipment and supplies, and how to contact Alive for assistance. Document at the Point of Care Completes documentation of patient visit by verifying visit frequency and documenting an accurate reflection of the patient’s condition during the visit; updates plan of care as needed. Ensures facility staff has documentation of care provided. Create a Lasting Impression Concludes patient visit by providing encouragement to facility staff and caregiver(s), ensuring the emergency phone number (Call Center Number) and an appropriate amount of supplies/medications are available. Engages in active listening and expresses gratitude before leaving home. Complete Post‑Visit Follow‑Up Concludes the entire encounter according to Alive CARE visit standard: follows up messages to team members, synchronizes the iPad, and performs a spiritual release of the visit. Requirements Education and/or Experience Registered Nurse with a current nursing license, BSN preferred. Knowledge of or willingness to learn hospice care. Minimum one‑year nursing practice or equivalent experience required. Hospice, Oncology, or Home Health and/or long‑term care experience preferred. Certificates, Licenses, Registrations Current Tennessee RN license or compact license. Hospice certification desirable. If required to drive to carry out the duties of this position: current driver’s license and automobile insurance as required by Tennessee State Law. #J-18808-Ljbffr Carlsbad Tech