IT Field Support Specialist - Government

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely Troubleshoot, repair, and test hardware to minimize downtime and maximize performance Conduct comprehensive site surveys to assess existing configurations and user requirements Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability Analyze current and future hardware requirements Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment Prepare and deliver site installation and test reports Support network upgrade initiatives by installing and configuring new hardware and associated cabling Build and install specialized interconnecting cables as required for unique site needs or hardware integrations Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources Maintain and support government and vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management Act as a resource for end-user connectivity needs, providing timely and professional support and guidance Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement Requirements High school diploma or GED required Minimum of 3-5 years of relevant IT experience Must possess 8570 Certification; Security+ certification is highly preferred Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches Demonstrated ability to read, interpret, and apply information from technical manuals and schematics Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems Familiar with Active Directory security and policies, supporting secure and compliant IT environments Proficient in supporting end-users remotely, providing timely and effective technical assistance In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record and be eligible to drive an AT&T company vehicle Ability to lift and move items weighing up to 50 lbs as required - multiple times per shift Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management Core Competencies Demonstrates expertise in Tier 2 and 3 IT support, including hardware installation, troubleshooting, and maintenance. Proficient in preparing technical documentation and conducting site surveys to optimize IT resources and ensure compliance with security standards. Highest-signal resume keywords 8570 Certification Security+ Certification Windows Operating Systems Installation Hardware Troubleshooting Active Directory Support Hard Skills Computer Hardware Installation Troubleshooting Peripherals Technical Documentation Preparation Site Survey Conducting Fiber Optic Modem Maintenance Cabling Installation Windows 7 Proficiency Windows 10 Proficiency Antivirus Software Installation Technical Manual Interpretation Soft Skills Effective Communication User Training Problem-Solving Team Collaboration Customer Service Certifications & Qualifications 8570 Certification Security+ Certification Industry Keywords IT Service Management End-User Support Government Compliance Technical Specifications Installation Schedules Tools & Technologies Ticketing Systems Microsoft Office Applications Teleconferencing Equipment Network Hardware Fiber Optic/Ethernet Cables #J-18808-Ljbffr Jobtailor