Patient Services Rep (PSR) & Scheduler

Job Description Location: Puget Sound Ear Nose & Throat Clinic Edmonds, 21911 76th Ave W, Edmonds, Washington, United States of America Schedule: Monday - Friday, 8:30am - 5:00pm Overview: Support a busy ENT clinic with both Patient Services Representative (PSR) and scheduling duties. Responsibilities Provide exemplary customer service, both in person and on the phone. Greet and direct patients, vendors, and visitors. Follow established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensure consent forms and all patient information are up to date in practice management software and electronic medical record systems. Answer multiline phone system and screen calls; take messages, schedule patient appointments in accordance with office policies, and direct calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status. Enter personal health information and financial information into the practice management system with a high level of accuracy; comply with federal and local laws to ensure patient privacy. Assist patients with check-in process and completion of required paperwork or forms as needed. Proactively communicate status of appointments, wait times, or cancelled/rescheduled appointments. Review records for completeness, print necessary updates, and organize records. Review physician clinic schedule for accuracy. Collect and post co-pays, coinsurances, pre-payments, and balances due on patient accounts. Facilitate flow of patients by coordinating with medical assistants and the clinical team. Schedule appointments, conferences, and meetings as requested. Schedule interpreters for patient appointments as needed. Complete duties and assist others as directed. Follow all policies introduced during new associate onboarding and outlined in the Associate Handbook. Education/Experience High School Diploma or equivalent 1-2 years of relevant experience in public contact, preferably in a medical office environment Minimum 1-year front office or reception experience; medical experience preferred Practice management experience (desired) Knowledge, Skills and Abilities Strong interpersonal skills; patience, composure, and cooperation when working with patients, physicians, and staff Adherence to safety, risk management, and confidentiality procedures (OSHA/WISHA, HIPAA) Efficient time management with attention to quality, detail, and accuracy Flexible with varied hours and dependable attendance Ability to stay objective in challenging situations Adaptability to changes, delays, or unexpected events while maintaining a positive mindset Clear oral and written communication Ability to provide constructive feedback to improve performance Self-motivated; able to work independently with minimal supervision Ability to prepare records according to detailed instructions Type with speed and accuracy Work Environment/Physical Demands The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions. #J-18808-Ljbffr Proliance Surgeons, Inc.