Medical Support Assistant (Advanced)

Job TitleAdvance Medical Support AssistantDutiesThe Advance MSA functions as an administrative liaison between specialty clinics, patient aligned care teams, inpatient care, clinic management, health benefits and all supported units to provide seamless patient centric service. Assignments would include, but are not limited to:Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plansOrganizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.Work Schedule: Monday - Friday, 7:30am - 4:00pm or 8:00am - 4:30pm. Tours will be assigned upon selection.Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 31406FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not AuthorizedPay: Competitive salary and regular salary increasesPaid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)