Business Analyst

Warren, Michigan Business Analyst #1062141 Job Description: Position Summary: We are seeking a Temporary CCA Breakpoint Coordinator to support Customer Care and Aftersales (CCA) activities related to service parts availability, timing, and breakpoint execution. In this role, you will help analyze part-level data, coordinate cross-functional follow-up, and support decisions that improve service part availability for customers and dealers. This is a strong fit for someone with supply chain or parts planning experience who is comfortable working with detailed information, identifying risks, and driving actions to completion. The ideal candidate understands how parts availability, supplier timing, and retail service needs connect within the automotive environment. Key Responsibilities: Support the development, validation, and maintenance of breakpoints for service parts and related supply chain activities Analyze parts data, inventory positions, demand signals, supplier timing, and implementation dates to identify risks and recommend actions Review open issues affecting part availability and help coordinate follow-up across supply chain, purchasing, engineering, operations, and related teams Track action items, recovery timing, and key decisions to help ensure timely execution Communicate updates clearly to internal stakeholders, including issue summaries, timing changes, and recommended next steps Maintain accurate records, reports, and supporting documentation Escalate supply, timing, or execution risks when customer impact or service disruption is possible Help improve processes, reporting, and follow-up routines related to breakpoint management Support a fast-paced team environment where priorities may shift based on business needs Required Skills: Strong analytical skills with the ability to review data, identify patterns, and support sound decisions Strong attention to detail and a high level of accuracy in reviewing part, timing, and supply information Strong written and verbal communication skills Strong problem-solving skills and the ability to work through issues in a structured way Strong follow-up skills and the ability to manage multiple open items to closure Ability to work independently and collaboratively with cross-functional teams Proficiency in Microsoft Excel and other standard business tools for tracking, reporting, and analysis Ability to adapt quickly, manage changing priorities, and remain organized in a fast-paced environment Required Experience and Qualifications: Associate or bachelor's degree in supply chain, business, logistics, operations, automotive technology, or a related field, or equivalent relevant experience 1 to 3 years of experience in supply chain, parts planning, inventory analysis, purchasing support, aftersales, dealership operations, or a related business function Experience working with detailed data, reports, spreadsheets, or operational tracking tools Experience coordinating follow-up across multiple stakeholders or business functions Ability to interpret timing, status, and risk information and translate it into clear actions Preferred Experience: Experience in automotive service parts, aftersales, dealership fixed operations, or parts planning Understanding of the automotive retail or service environment and how parts availability impacts the customer and dealer experience Experience supporting parts changes, breakpoints, supersession activity, or related implementation work Experience working with supplier timing, recovery plans, or material availability issues Familiarity with Customer Care and Aftersales (CCA) or a similar aftermarket/service parts organization What Success Looks Like: Risks are identified early and communicated clearly Actions are tracked consistently and followed through to completion Breakpoint-related decisions are supported by accurate data and sound analysis Cross-functional partners receive timely, clear updates Service part availability decisions are supported with strong organization, follow-up, and attention to detail Additional Info: At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashionedhard work for 24 years! FastTek Global is financially strong, privately held company that is 100% consultant and client focused. We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies. Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include: Medical and Dental (FastTek pays majority of the medical program) Vision Personal Time Off (PTO) Program Long Term Disability (100% paid) Life Insurance (100% paid) 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match Plus, we have a lucrative employee referral program and an employee recognition culture. FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023! Follow us on Twitter: Follow us on Instagram: Find us on LinkedIn: You can become a fan of FastTek on Facebook: AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight. All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits. If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out. Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring. To learn more or exercise your rights, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr