Back of House Team Member

Chick-fil-A Lancaster Director Opportunity

Are you ready to thrive in a dynamic work environment where leadership and teamwork are at the forefront? Do you want to join a fun and people-focused team that truly values your contributions? If so, this is the perfect opportunity for you!

At Chick-fil-A Lancaster, working with us is more than just a job; it's a chance to develop your leadership skills while making a positive impact in your community. As a director, you'll play a critical role in creating an exceptional guest experience through food and leading a talented team. Join us and enjoy flexible schedules, a caring culture, and a variety of benefits that support your well-being. Back of House Directors at Chick-fil-A start anywhere between $19-24.

Key Responsibilities:

• Champion an outstanding guest experience by leading both BOH teams to consistently rank in the top 20% of all Customer Experience Metrics (CEM), including fast service, taste, temperature, cleanliness, order accuracy, and overall satisfaction (OSAT)
• Optimize throughput and operational flow, aiming to maintain an average Speed of Service under 4 minutes across all dayparts
• Lead from the floor, using real-time coaching and feedback to elevate team performance, maintain alignment, and uphold our brand promise with every guest interaction
• Cultivate a culture of excellence and ownership, ensuring all team members understand and deliver on service and operational standards
• Build and sustain fully staffed operations across all areas, actively developing a pipeline of capable Trainers and Team Leaders
• Establish a structured rhythm of performance management, providing formal evaluations twice a year for all leaders, accompanied by clear goals and personalized development plans
• Ensure operational excellence through systems and accountability, maintaining Smart Shop scores of 95% or higher along with an ELITE Food Safety score
• Manage inventory, including ordering supplies, tracking food cost, and minimizing waste
• Maximize productivity of the kitchen and ensuring that labor costs are kept within organizational goals
• Manage the ordering of truck deliveries, and overseeing End of Month processes are all key tasks for the director to maintain strong financial returns

Qualifications:

• Open schedule availability including Saturdays
• Ability to lift and carry 10-65 lbs regularly
• Capability to stand for extended periods
• Commitment to a full-time position (Up to 45+ hours/week)

Work Schedule

• Overtime
• Weekend availability

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training