Customer Service Representative

Job Description

Customer Service Representative (CSR)

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Location: Charlotte, NC

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Pay: $18.00/hour

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About the Opportunity

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We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join a growing manufacturing company in Charlotte, NC. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a mechanical aptitude that allows them to understand products, specifications, and customer needs.

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The CSR will serve as the primary point of contact for customers, handling inquiries, processing orders, coordinating with internal departments, and ensuring an exceptional customer experience from start to finish.

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Responsibilities

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• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
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• Process customer orders accurately and efficiently.
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• Coordinate with production, shipping, and sales teams to provide updates on order status and delivery timelines.
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• Review product specifications and assist customers with product-related questions.
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• Resolve customer concerns and issues while maintaining a positive customer experience.
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• Maintain accurate records of customer interactions, orders, and account information.
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• Monitor orders from entry through shipment to ensure accuracy and customer satisfaction.
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• Support internal teams with administrative and customer service functions as needed.
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• Prioritize multiple tasks and meet deadlines in a fast-paced manufacturing environment.
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Qualifications

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• Previous customer service, order entry, inside sales support, or administrative experience preferred.
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• Manufacturing or industrial environment experience is a plus.
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• Mechanically inclined with the ability to understand technical products and specifications.
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• Strong attention to detail and accuracy.
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• Excellent verbal and written communication skills.
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• Ability to multitask and stay organized in a fast-paced setting.
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• Proficient with Microsoft Office and computer systems.
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• Positive attitude and strong problem-solving skills.
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• High school diploma or equivalent required.
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