Patient Service Representative

Job Description

Job Description

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community. 

Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.  

GI Associates provides an excellent work-life balance and amazing benefits package including:  

• No weekends 
• No Holidays 
• PTO & paid anniversary day 
• 7% GI Associates retirement contribution & 401(k) plan 
• Medical, dental & vision insurance 
• Flexible spending plan  
• Short- & long-term disability 
• Basic & supplemental life insurance 

Position summary

Our Patient Service Representative has the unique opportunity to contribute to a harmonious work environment by providing patient care while supporting our physician practice at GI Associates. Our position maintains and manages our GI Practice’s in a strong team environment and offers the highest quality of care to both patients, family members, and community. Our patient service representative position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI. 

Position Responsibilities:

• Prepares EMR for office hours and procedures as needed 
• Rooms patients and obtains vital signs, chief complaints, updates medication list, and obtains/processes patient photo when needed 
• Appropriately schedules necessary labs, Endoscopy procedures, x-rays, or any other ancillary/appointments for patients considering proper insurance coverage per location 
• Conducts patient education (i.e., Handouts, etc.) 
• Travels to off-site locations 
• Utilizes PMS, EMR, EPIC appropriately and efficiently 
• Maintains a high level of confidentiality 
• Maintains clean and organized workstation and nurses' station during/at completion of office hours 
• Works collaboratively with physician/mid-level, physician practice representative (PPR) to optimize patient care 
• Documents patient care accurately, in the proper location in the EMR, and in a timely fashion. 
• Notifies pre-certification department of scheduled procedures 
• Answers and follows up on patient phone calls in a timely fashion 
• Maintains medication closets by stocking medications in an organized and retrievable manner when needed 
• Assists with Patient Walk-ins as needed 
• Assist with CRH Hemorrhoidal banding procedure in the office as needed 
• Facilitates harmonious work environment, whereby treating all co-workers with respect and dignity 
• Maintains a safe work environment 
• All other duties as assigned 

Minimum Requirements

• High School diploma or equivalent required
• 2+ years of customer service and/or scheduling experience
• 1+ year of healthcare experience preferred
• Experience using Microsoft software (Outlook, Teams, Word, etc.)
• Open to adapt, learn and grow in a fast-paced health care environment

Physical & Mental Demands

• Must be able to sit for extended periods of time
• Able to push, pull, lift and/or move up to 20 lbs. occasionally
• Able to work through interruptions, managing multiple priorities in a fast-paced, dynamic environment
• Frequently uses a computer for typing and documentation; requires accurate and efficient data entry abilities
• Frequently uses the telephone for communications

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