Receptionist

Job Description

Job Description

Job Purpose 

The Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. 

Qualifications

• Minimum high school diploma or equivalent 
• Experience in clerical functioning and receptionist duties, preferred

Core Job Duties

• Welcome and greet patients and visitors, in person or on the telephone; answering or referring inquiries.
• Register/check-in patients for scheduled appointments and complete any necessary updates to patient’s chart.
• Keep patient appointments on schedule by notifying the provider of the patient’s arrival. 
• Answer telephones promptly and ensure in-coming lines are covered at all times. 
• Ensure all voicemails received are checked and returned is necessary. 
• Manage the inactive person served reports weekly. 
• Schedule appointments and make adjustments, if necessary.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information. 
• Collect fees from patients for services rendered and prepare and make deposits. 
• Manage incoming and outgoing mail. 
• Communicate any vital information to the Office Manager. 
• Orally communicate information effectively and accurately 
• Keep work areas neat and clean. 
• Ensure compliance with BHC Standards and other federal, state, and local regulations. 
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.