Quality Technician

Akkodis is seeking a Quality Technician II at Location: Marlborough MA for a contract Duration: 12-Months initially. Pay Range: $24/h- $27/h; The rate may be negotiable based on experience, education, geographic location, and other factors. Job Purpose The primary purpose of the position is to ensure product complaints are processed, reported and trended timely and accurately. Working under close to moderate supervision, incumbent receives general instructions on routine work and detailed instructions on new assignments. Key Responsibilities Fully support the Quality Policy by building quality into all aspects of the incumbent's work and by maintaining compliance to all quality requirements (including but not limited to being current on all training requirements for the incumbent's position and documenting that training). Receive, verify, and perform initial root-cause investigation testing on returned product complaints. Enter all information into GCMS complaint database. Ensure product traceability for all product received and analyzed. Interacts with other departments (R&D, MFG) when additional information is required to complete investigation. Follow-up with CMC to ensure product return or to obtain additional information as needed. Forward complaints for approval after ensuring all necessary analysis and investigation information is complete. Maintain equipment calibration, supplies inventory, and lab documentation analysis lab. Assist in maintaining and updating return product test procedures. Assess and suggest improvements on existing complaint handling process procedures. Maintain lab cleanliness and compliance to Corp procedures. Quality Systems Duties and Responsibilities Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Qualifications AA Degree or equivalent work experience in related discipline and 1 year of related experience. Technical writing experience. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers #J-18808-Ljbffr