Call Center Agent

Company Description

At Horizon Point, we don't just create marketing-we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Overview:

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries
• Make outbound follow-up calls regarding accounts or services
• Provide accurate product and service information
• Resolve customer concerns and escalate issues when necessary
• Maintain records of customer interactions and call activity

Qualifications

• Strong verbal communication and active listening skills
• Professional and customer-focused demeanor
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Previous call center experience is a plus but not required

Additional Information

• Competitive salary
• Growth opportunities within the company
• Supportive and collaborative team environment
• Professional development and skill-building opportunities
• Stable full-time position
• Modern and dynamic workplace culture