IT Project Manager (Onsite) - Louisville, KY

Job Summary The IT Project Manager (Onsite) is responsible for coordinating, monitoring, and supporting the Bank’s technology and product-related workflows. This role serves as a key liaison between internal departments, leadership, and the Bank’s Managed Service Provider (MSP). While not requiring deep technical engineering expertise, the position demands a strong understanding of technical terminology, project oversight, and regulatory alignment with FFIEC, GLBA, and internal control expectations. Primary Focus Oversee technology operations, risk management, and MSP performance. Coordinate product workflows, system changes, and cross-functional communication. Lead and support technology and operational projects from initiation through implementation. Ensure compliance with regulatory standards and internal policies governing IT and product oversight. Key Responsibilities Oversight & Technology Risk Management Coordinate and monitor MSP performance, service-level adherence, and contract expectations. Maintain and update the Technology Risk Assessment in collaboration with MSP, Compliance, and the Technology Committee. Oversee lifecycle documentation, change controls, and operational readiness for technology and products. Maintain IT and product-related policies and ensure alignment with regulatory requirements. Prepare and present updates on risks, incidents, and key technology metrics. Product Operations & Technology Coordination Coordinate product-related workflows including requirements gathering, documentation, and vendor communication. Support lifecycle management for banking systems and technology products. Translate business and operational needs into actionable requirements for MSPs and vendors. Ensure alignment across departments and support communication and training for system changes. Lead technology, information security oversight, and operational enhancement projects in coordination with the MSP. Develop and maintain project charters, scope documents, timelines, and communication plans. Review MSP project deliverables including documentation, test plans, and rollout readiness materials. Coordinate user acceptance testing (UAT), training schedules, go-live communications, and post-implementation reviews. Maintain the multi-year technology and product roadmap. Cybersecurity & Information Security Oversight Support MSP oversight of the Information Security Program (ISP) and required documentation. Lead and track user access review processes. Maintain the Incident Response Plan and coordinate periodic tabletop exercises. Review MSP cybersecurity recommendations and ensure internal follow-through. Ensure completion of employee cybersecurity training and proper incident documentation/reporting. Assist with vendor due diligence, SOC reviews, risk assessments, and contract renewal. Ensure MSP contract obligations align with the Bank’s technology needs. Support Compliance and Audit functions in maintaining vendor documentation and risk assessments. Change Management Oversight Review and approve technology-related change requests, ensuring proper testing, risk review, and rollback procedures. Monitor MSP adherence to change management protocols. Validate internal readiness and communication for system updates. Coordinate system maintenance windows across departments and product lines. Technology Workgroup Participation Provide regular updates on risks, incidents, project progress, and roadmap initiatives. Present issues requiring leadership input and communicate decisions to stakeholders. Track action items and ensure accountability across internal teams and MSP partners. Internal User Coordination Serve as the primary internal contact for technology and product-related inquiries. Review and approve internal technology requests prior to MSP engagement. Coordinate provisioning and deprovisioning workflows (executed by MSP). Provide limited administrative support and facilitate adoption of system changes. Education Requirements High School Diploma or GED required. Associate’s or Bachelor’s degree preferred; equivalent experience may be substituted. Strong communication skills with the ability to convey technical and non-technical information effectively. Working knowledge of IT concepts and terminology sufficient to interpret MSP reporting and recommendations. Ability to analyze service performance, incidents, and risk-related reports. Strong project and product management capabilities with the ability to manage multiple initiatives simultaneously. Ability to bridge communication between technical vendors and business stakeholders. Strong organizational skills with attention to detail, documentation, and follow-through. Ability to work cross-functionally and manage competing priorities in a regulated environment. Preferred Qualifications Experience working with Managed Service Providers (MSPs) or third-party technology vendors. Background in project, product, or operational oversight roles. Familiarity with IT risk management and regulatory frameworks such as FFIEC or GLBA. Experience preparing reports and presentations for leadership or committees. Basic familiarity with Microsoft 365 and Windows environments from a user or oversight perspective. #J-18808-Ljbffr