Admin Assistant

Job Description

Job Description

Administrative Medical Assistant – Front Office/Reception

Chisholm Trail Pediatrics | Georgetown, TX

About Chisholm Trail Pediatrics

Chisholm Trail Pediatrics has proudly provided high-quality pediatric care to our community since 1993. What began as a single office in Georgetown has grown into three area locations. As one of the few independently owned pediatric practices in the Austin metro area, we take pride in providing friendly, compassionate, and personal care to the families we serve.

Position Overview

We are looking for a dependable, friendly, and organized Administrative Medical Assistant to join our front office team!

Our front office staff are the first point of contact for our patients and families and play an essential role in creating a positive experience. The ideal candidate enjoys working with children, provides excellent customer service, and thrives in a busy medical office environment.

This position will initially involve floating between our Georgetown, Round Rock, and Liberty Hill locations for training and coverage, with the expectation of transitioning into a permanent position at our Georgetown office.

Key Responsibilities

• Welcome patients and families with a friendly, professional attitude

• Manage patient check-in and check-out

• Answer multiline phones, schedule appointments, assist parents, and route messages

• Verify insurance coverage, benefits, and patient information

• Collect copays, outstanding balances, and other payments

• Prepare patient charts and information for upcoming appointments

• Scan, upload, and organize medical records and documents

• Review, sort, and route incoming electronic faxes

• Maintain accurate patient information and perform data entry

• Assist coworkers with daily administrative tasks

• Keep the reception and front office areas clean, organized, and welcoming

Qualifications & Requirements

• Previous medical office experience required; 1–2 years preferred

• Medical appointment scheduling experience required

• Basic knowledge of health insurance plans, benefits, and verification

• Experience operating a multiline phone system

• Excellent communication, phone etiquette, and customer service skills

• Proficiency with Microsoft Office and Google Workspace

• Experience with electronic medical records (EMR/EHR); eClinicalWorks experience is a plus

• Strong organizational skills and attention to detail

• Ability to multitask, prioritize responsibilities, and remain calm under pressure

• Comfortable discussing and collecting patient payments professionally

• Positive attitude and willingness to support coworkers

• Genuine enjoyment of working with children and families

• Successful completion of a skills assessment during the hiring process

Schedule & Location Expectations

• Primary assignment will eventually be at our Georgetown location

• Must be willing to float between our three locations during the initial training and coverage period

• Saturday rotation (approx every six weeks), 8:30 AM–2:00 PM, at our Urgent Care front desk is required

Reliability & Attendance

Dependability and punctuality are essential to success in this role.

Our front office team is vital to keeping the clinic running smoothly and ensuring families receive timely, attentive care. We are looking for someone who consistently arrives on time, is prepared to begin work as scheduled, and understands the importance of reliable attendance.

We recognize that unexpected circumstances happen and value open, proactive communication. Above all, we appreciate team members who take ownership of their responsibilities and can be counted on by their coworkers and the families we serve.

Why Join Our Team?

At Chisholm Trail Pediatrics, we believe that great patient care begins with a great team. We value kindness, teamwork, accountability, and the personal connections we build with our patients and their families.

If you are a hardworking, dependable individual who enjoys helping others and wants to be part of a practice where your contributions truly matter, we would love to hear from you!

Learn more about our practice at