Valet Attendant/Bell Person at The Cherokee Hotel at Harrah's - Cherokee, NC

Job Description

Job Description

About 12 Oaks Parking12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.Our culture is built on three pillars:Our Actions - What we do daily to build connections and demonstrate competenceOur Opportunities - How we exceed expectations and develop our skillsOur Culture - The shared values that sustain relationships and reinforce excellenceThe RoleWe are seeking customer service focused valet attendants and bell persons at our property in Cherokee, NC. We provide first-class parking services and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds all expectations. We provide valet parking services seven days a week.WEEKEND AVAILABILITY REQUIREDHourly rate is based on an hourly rate plus tipsValet Duties:Drive vehicles to and from the valet drop off area, parking them safely in the parking area and securing the vehicleGreet customersMaintain valet area appearance for safety and cleanlinessEnsure parking areas are orderlyMaintain professional appearancePerform other duties as assignedRequirements:Must have a valid driver's license with a clean motor vehicle recordMust be at least 18 years of ageMust be friendly with guests and other employeesCandidate must be able to drive a stick shift vehicleBell Duties:Maintaining a positive attitude as a service professional. Your smile and welcoming words will set the tone for your interactions with guests.Greet guests and escort them to their rooms.Assist guest with their luggage as they arrive or depart and provide appropriate luggage ticket.Maintain proper records of deliveries and pick-ups.Work collaboratively with the hotel/valet team to provide outstanding service from the curb; assisting with luggage, packages, etc.Offer directional information, driving/hotel related.Build relationships while interacting with guests over an extended period of time.Assist guests with answering questions; seek out answers when unclear and follow-up with guest.Perform ancillary duties as directed.Maintain professional appearance of yourself, your uniform and work area while on duty.Be willing to accept constructive criticism.Requirements:Must be able to lift 75 poundsMust be able to run and stand up to 10 hours per dayMust be able to work outside in extreme weather conditionsMust be at least 18 years of ageMust be friendly with guests and other employees12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.