Sales and Service Manager

Winchester, TN (Tracker Boating Center)

Full time

R262015

POSITION SUMMARY: The TMBC Boat Sales and Service Manager position supervises TMBC Boat and ATV Sales and Service departments within the store. The role is responsible for merchandise presentation, inventory control, pricing, sales enhancements, service, warranty, rigging, delivery, detail and parts, staff selection and development, team training and coaching, and customer service experience. Additional responsibilities include compliance with state and federal laws, and company policies and procedures.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

• Meets or exceeds all financial plans as set by the Company for sales, service and parts, gross margin, inventory shrinkage, and payroll goals.

• Provides a legendary experience and engagement for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off this analysis, promoting programs including, but not limited to White River Financial Services, Bass Pro Financial Services, the sale of extended service contracts, CLUB Membership, customer feedback surveys and dealership pick-up.

• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.

• Executes all Sales plans as directed by the Company.

• Maintains planograms, point of sale displays, and inventory price signage as set by the Corporate Office.

• Staff the Departments with “service” oriented outfitters; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.

• Resolves customer and outfitter issues.

• Service center productivity – owns, maintains, and constantly strives to increase technician and rigger productivity.

• Schedules and assigns all service, rigging, and warranty work orders and ensures all work orders are completed to customer satisfaction in a timely manner.

• Maintains/ensures a safe, clean, and secure work environment.

• Ensures warranty claims are created, submitted and warranty payments received on a timely basis.

• Ensures parts ordering, receiving cycle counts, and inventory processes are followed.

• Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.

• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent

• Years of experience: Minimum of 3-5 years in Retail Management, Marine and Powersports Industry, and/or Dealership Management, with responsibility for one or more Sales/Service Departments.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures and amounts such as discounts, commissions, and percentages

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to interpret a variety of other financial, legal, and technical information

• Ability to read and analyze dealership reports. Ability to write reports and business correspondence

• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public

• Ability to conduct meetings and presentations to groups

• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems

• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

• Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

Regularly walk, sit, stand, and work on computers.

Occasionally lift up to 50 lbs.

Additional Physical Requirements

• Constantly communicate with others to exchange information.

• Constantly repeat motions that may include the wrists, hands and/or fingers.

• Constantly assess the accuracy, neatness, and thoroughness of the work assigned.

• Light work that includes constantly lifting and moving objects up to 50 pounds, occasionally.

• Occasionally ascend or descend ladders, stairs, step stools, etc.

• May occasionally work in outdoor conditions that could include hot or cold temperatures

INDEPENDENT JUDGEMENT :

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical

• Dental

• Vision

• Health Savings Account

• Flexible Spending Account

• Voluntary benefits

• 401k Retirement Savings

• Paid holidays

• Paid vacation

• Paid sick time

• Bass Pro Cares Fund

• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io.

Tracker Marine Boating Center

About Bass Pro Shops

Bass Pro Shops ( is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s ( to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group ( , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge ( , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”