Collaborative Care Coordinator

About Our Practice As the largest pediatric practice in Jacksonville, serving seven locations with over 30,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process and should not be limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community‑based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient‑centered medical home that provides quality, personalized and effective medical care as if each family is part of our own. Equity, Innovation, and Inclusion Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. Care Coordinator Overview If you are looking for a great opportunity to join a vibrant and growing pediatric practice, we are seeking a Care Coordinator who is passionate, well‑trained, and value‑driven. Our practice is recognized as a national leader in pediatric population health and medical home integration. Our innovative practice model allows our providers to focus on patient care while our administrative teams provide full support handling billing, collections, contracting, quality improvement and marketing. Ideal candidates will have a passion for working collaboratively to provide comprehensive and compassionate care to our patients – from newborns to adolescents and contribute to our ongoing work in behavioral health integration. The Care Coordinator works as an integral part of the multidisciplinary clinics, and acts as a liaison between the child/family and physicians and other medical/therapy staff, in order to facilitate understanding of the family’s needs. Candidates must have knowledge of cultural disparities, inclusion, social determinants of health, mental illness, and possess skills in connecting individuals or families to community resources. Must also have skills in de‑escalation techniques, customer service and possess strong communication skills. The ability to connect and engage with families who are in need of services and to interact with patients, patient's family members, consultants, residents, hospital personnel, community agencies, and other resources is required. Duties and Essential Job Functions Provide strong support to a team of collaborative care coordinators, fostering a culture of collaboration, accountability, and continuous improvement. Demonstrate knowledge and skills in care coordination, ensuring seamless integration of healthcare services and resources. Create community partnerships that are dedicated to helping children and families overcome barriers as referral sources. Create quality care plans to optimize patient outcomes and enhance the quality of collaborative care. Maintain a collaborative care case load and provide coverage and backup to other team members. Conduct timely documentation, and monitoring of individual KPIs. Ensure compliance with relevant regulations, standards, and best practices. Coordinate care with state agencies, schools, behavioral health agencies and community providers, to problem‑solve any issues and ensure effective resources are in place. Create referrals to community providers to support family needs. Provide customer service to families who indicate a need for care coordination and referral supports. Provide data and reports as requested. Work with families in person or on the phone, being responsive to the family’s needs. Develop, recruit, organize, and facilitate group skills sessions or support groups, creating a safe and inclusive environment for participants to share experiences, build connections, and acquire essential skills. Evaluate the effectiveness of group interventions, gather feedback, and make data‑driven adjustments to enhance the impact of the group sessions on individual and collective wellbeing. Other duties as assigned. License / Certification / Education Bachelor’s degree from an accredited college or university in a human services related field is required. Master’s degree or Licensed Clinical Professional preferred. Qualifications A minimum of 2 years of experience in case management or service coordination required. Experience and skill working with children and families who may be high risk or at risk. Knowledge of regulations and laws relating to clinical psychology/social work practices. Experience with behavioral health and mental health conditions. Strong interpersonal skills and ability to communicate effectively with families, colleagues (e.g., physicians, psychologists, social workers, and other team members), community agencies, etc. Understanding of principles of legal documentation and medical records release of information. Working knowledge of basic computer software programs: MS Office and EMR. Exemption Status Non-Exempt Compensation Angel Kids offers a competitive base salary and comprehensive medical, dental, vision, life, short and long‑term disability insurance package, and paid time off. Equal Opportunity Employer As an affirmative action and equal opportunity employer, Angel Kids is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ+ communities and people with disabilities are strongly encouraged to apply to join our teams. 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