Client Services Representative

Job Summary The Client Services Specialist is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. Responsibilities Responsible for greeting clients, determining their needs, and completing check‑in and check‑out processes. Models a professional and courteous manner with staff and clients. Follows established policy and procedures in scheduling clients for prompt treatment and for preventive services such as vaccinations, rechecks, surgeries, in‑hospital procedures, and other services. Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc. Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including creation of new charts, when appropriate. Assists technicians in filling prescriptions with appropriate medication and provides routine instructions to owners on proper administration. Performs over‑the‑counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc., demonstrating product knowledge and assisting clients as needed. Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following hospital credit policies. Demonstrates basic emergency procedures and gives proper information on transporting patients to the hospital; advises hospital staff about incoming emergencies. Maintains appearance and cleanliness of the waiting room and reception area, including restocking products, office supplies, client educational materials, and hospital brochures. Prepares and sends welcome letters, new client information packets, referral and thank‑you letters, condolences, long wait notes, and other correspondence for doctors and/or the Hospital Manager. Demonstrates full working knowledge of PIMS procedures and functional applications. Compensation Base salary of $16 - $18 per hour. Eligible for periodic bonus. Skills and Basic Qualifications High school diploma or GED required; Bachelor’s degree preferred. Prior client service experience in a related area preferred but not required. Proper telephone etiquette and client service excellence. Basic veterinary medical knowledge, including products and services. Excellent oral and written communication skills. Basic computer skills (Microsoft Office, e‑mail, and practice management software experience preferred). Strong organizational skills with ability to multi‑task and attend to details. #J-18808-Ljbffr