Recreation Facilities Customer Service Lead

Job Posting

This posting will remain open continuously until filled.

The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Essential Duties & Responsibilities:

• Provides direction to Recreation Facilities Customer Service Attendants
• Responsible for completing opening and closing procedures for the recreation facilities
• Greets patrons visiting and/or utilizing the recreation facilities
• Provides customer service by responding to basic patron concerns and feedback
• Answers phone and responds to patron questions and connects customers to the appropriate staff when further assistance is needed
• Accepts fees for facility attendance, program registrations and point of sale transactions as required
• Makes change for customers paying cash as appropriate
• Performs refunds for transactions as authorized and required
• Responsible for the accurate accounting of all cash and checks located in the cash drawers is maintained throughout their shift and any discrepancies are recorded and reported to the appropriate staff.
• Assists patrons with the creating of registration system accounts as required
• Verifies customer residency and updating their registration system accounts
• Maintains and restocks pro-shop inventory as required
• Ensures and assists Recreation Facilities Customer Service Attendant with hourly facility walkthroughs and safety checks are completed as required
• Ensures and assists Facility Operations Attendant with addressing immediate safety and basic sanitary maintenance activities as they are discovered or reported
• Ensures and assists Facility Operations Attendant with completing maintenance request forms for identified safety, sanitary or venue quality concerns as identified or reported
• Ensures and assists Facility Operations Attendant with maintaining the basic cleanliness of the recreation facilities
• Ensures and assists Facility Operations Attendant with maintaining the cleanliness and safety of the facility entry points and facility adjoining sidewalks during hours when parks maintenance staff are unavailable
• Ensures and assists Facility Operations Attendant with completing the setup and teardown of various venues and areas as required for scheduled room use
• Serve as the senior staff member on location after operational hours or when administrative staff are not on location
• Respond to emergencies located in the recreation facilities while on duty and provide care and/or assistance as required or directed
• Complete required reporting on facility participation, daily transactions, point of sale inventory, injury/illnesses and incidents occurring while on duty
• Performs other duties as assigned or required

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Age Requirement: Must be at least 18 years of age or older

Education: High school Diploma or GED Equivalent

Experience: At least one (1) year of customer service or any closely related experience; or an equivalent combination of education, training, and experience

Licenses and/or Certifications Required: Current, valid adult, child, and infant CPR, First Aid, and AED Certifications from accredited/approved agencies or the ability to obtain during initial training period.

Knowledge, Skills, and Abilities:

• Performs all duties of Recreation Facilities Customer Service Attendant
• Must maintain the ability to work a flexible schedule which includes nights and weekends
• Maintain a knowledge of Parks and Recreation Department policies and procedures
• Maintain a knowledge of the recreation facilities programs and activities
• Skill in communicating in person and over the phone
• Ability to count money and make correct change when necessary
• Ability to establish and maintain effective working relationships with patrons and coworkers
• Ability to exercise consistent tact and courtesy in frequent public contact
• Ability to handle multiple and various tasks while maintaining attention to detail for accuracy
• Ability to exercise independent judgment to apply facts and advisory data to problem resolution. Advisory data includes Parks and Recreation policies and procedures
• Skill in operating a computer keyboard and the ability to learn specific Recreation Department software applications

Physical Demands:

• Sedentary work for long periods of time
• Occasional physical work lifting no more than 25 pounds
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment

Equipment Used:

• Uses standard office equipment including a personal computer system

Must satisfactorily complete a criminal background check prior to commencing employment. The Town of Castle Rock is an Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.