Customer Engagement Specialist

As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary white‑glove service to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS. Responsibilities Include Support Order & Quote Processing Customer Inventory Management (as needed) Reviewing/Preparing Reports Customer Usage Margin Reports Backorder Open Orders At‑Risk Customer Identifying Sales Gaps Customer Price and Cost Alignment Submit Form Requests Liaison between Sales and Internal Departments Sample Requests eCommerce Super User / Live Chat Agent (where applicable) ERP Super User Manage/Create Customer Order Guides (as needed) Back‑Up Support for Customer Solution Specialists Customer Relationship Management Utilize Salesforce Upselling & Cross‑Selling Activities Immediate Response to Customer Issues Attend Customer Meetings or Sales Rep Ride‑Along(s) (as needed) Engagement Strategies Regular cadence of proactive customer outreach activities Identify customer churn risk New customer onboarding Product Knowledge Participate in vendor trainings and sales meetings to stay up to date on the latest sales initiatives Notify customers of new products Other duties as assigned Qualifications High school diploma or equivalent; some college preferred 3–5 years of customer service experience, directly related to the essential functions specified At least 2 years of customer service, sales support, or inside sales experience Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint) Keen attention to detail and accuracy in handling data and documentation A proactive nature with strong problem‑solving skills Strong organizational and multitasking abilities Ability to work independently and collaboratively Ability to use technology effectively and excel as an e‑commerce and live‑chat support to customers Customer‑centric with a focus on delivering exceptional service Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in person Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well‑being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) retirement and more. BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities. #J-18808-Ljbffr BradyPLUS