Loan Servicing Specialist

Description

Loan Servicing Specialist


DEPARTMENT: Loan Servicing

REPORTS TO: Loan Servicing Officer
FLSA: Non-Exempt STATUS: Full-Time
SUPERVISES: N/A OFFICER STATUS: N/A
LOCATION: Evansville Region - Operations Center
HOURS: Monday - Friday, 8 am - 5 pm *Overtime may be required if business and staffing needs dictate.

POSITION SUMMARY:


General responsibilities for this position include loan payment processing, loan payoff processing, title filing, new
loan review on the core system, and file maintenance on loans. This position is also responsible for answering
incoming calls to the department and assisting customers and branches with questions involving the servicing of
their loans and other general functions of Loan Servicing as assigned. Responsible for all BSA related functions.

EDUCATION & EXPERIENCE:
• High School Graduate or General Education Degree (GED)
• One to two years related banking experience required
• Previous Loan Servicing experience preferred

ESSENTIAL DUTIES AND RESPONSIBITIES:
• Daily processing of internal payment requests
• Loan payment corrections, reversals, miss-postings, and NSF payments
• Providing payoff quotes on Retail loans
• Process payoff transactions for loans
• End of day department balancing
• Answering incoming calls for the servicing group providing information and/or resolutions for customers
• Assist branches with customer questions and requests
• Processing pay-by-phone requests
• Title filing, including state-to-state transfers to perfect liens
• Assist with construction draw processing, including inspections and disbursements
• New loan set-up reviews on core system
• Month end report reviews and applicable annotations as assigned
• Pay homeowner's insurance premiums
• Process investor reporting
• Review of daily maintenance report
• Process and balance escrow related items including private mortgage insurance, credit life and credit
disability insurance
• Escrow analysis process, recalculation, and review
• Homeowner insurance claims processing, inspections, and approval
• Assist with collateral releases and reimbursements of overpayment
• Assist with all file maintenance of accounts to ensure accurate loan reporting
• Assist with daily and monthly balancing of general ledgers and checking accounts used for servicing
functions
• File and document scanning and review
• Performs other servicing related functions as assigned


KNOWLEDGE, SKILLS AND ABILITIES:
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Strong attention to detail
• Payment processing knowledge helpful
• Ability to utilize Windows Operating System and Microsoft Office products

COMPETENCIES NECESSARY TO BE SUCCESSFUL IN THIS POSITION:
• Accountability - Willing to accept responsibility for their own work. Understands and has consistent adherence
to the bank's policies and procedures.
• Accuracy - Ability to perform work accurately and thoroughly
• Adaptability - Adapts to changing work environment, work priorities, and organizational needs. Able to
effectively deal with change and diverse people
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication - Excellent verbal and written communication skills
• Customer Service - Ability to provide excellent internal customer service in a timely manner while following
bank policies and procedures. Interacting with customers, department and other departments in a courteous,
professional & knowledgeable manner.
• Detail Oriented - Ability to pay attention to minute details of a project or task
• Initiative - Willingness to seek out and take responsibility for additional work assignments. Taking action to
advance job knowledge and assist the department in reaching goals.
• Interpersonal Relationship - Expresses thoughts and reacts positive in difficult or stressful situations.
Willingness to cooperate with co-workers and manager(s) to accomplish a common goal. Capacity to create a
positive work environment. Demonstration of commitment to the organization by actively and positively
supporting management decisions. Responsive to suggestions for improvement and change. Capable of
communicating effectively on all levels with courtesy and tactfulness
• Job Knowledge - Ability to make sound decisions drawing on knowledge and experience. Capable of analyzing
and resolving customer or work related issues. Understanding of current bank technology and initiative in
learning new bank technology.
• Motivation - Ability to inspire oneself to reach a goal and/or perform to the best of their ability
• Organized - Possessing the trait of being organized or following systematic method of performing a task
• Problem Solving - Ability to find a solution for or to deal proactively with work related problems
• Team Oriented - Ability to work together with other members of the department and bank to achieve a
goal
• Time Management - Ability to utilize the available time to organize and complete work within given
deadlines

ADA REQUIREMENTS: Work is performed in a professional office environment. Role routinely uses standard office
equipment such as computers, phones, copiers, scanners, printers, filing cabinets, and fax machines. Sitting for long periods
of time; May be required to lift items weighing up to 25-lbs. Would require the ability to lift files, open filing cabinets and
bend or stand as necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to
perform the essential functions.


EQUAL EMPLOYMENT OPPORTUNITY POLICY: First Federal Savings Bank is proud to be an Equal Employment
Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities to all
employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms
and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer,
leaves of absence, compensation and training.
* This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by
management. Job descriptions will be reviewed and may be modified when deemed appropriate by management. As business
needs and staffing needs change, all positions at First Federal Savings Bank/Home Building Savings Bank are reviewed.
Employee may be moved for business purposes to sustain business and staffing demands