Client Experience Lead
$77k - $157kHusch Blackwell LLP
Husch Blackwell LLP is a full‑service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long‑term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Legal Solutions Specialist position, supporting our Complex Torts (CXT) industry group . This position may be filled remotely or inany of our Husch Blackwell office locations. In support of the Complex Torts (CXT) industry unit, the Legal Solutions Specialist will establish and lead the practitioner and client experience capability for the practice. Build and operationalize the service delivery platform; drive cross‑functional alignment; and enable practitioners to deliver consistent, scalable, high‑quality client outcomes. Essential job functions include: Serve as the primary liaison between practice practitioners and enterprise support functions Capture practitioner priorities and requirements for client delivery Translate business needs into integrated end‑to‑end solutions Drive domain‑level prioritization and decision‑making Perform hands‑on execution to address capability gaps and quality issues Transition work to functional owners as capabilities mature Establish and manage the end‑to‑end practitioner experience platform, including standards, quality, and outcomes Build, launch, and continuously improve the service delivery platform and operating processes Define and refine the practice service offering based on client needs, market signals, and business strategy Develop scalable, client‑ and practitioner‑centered solutions; remove friction and improve adoption Lead cross‑functional planning and execution across Client Experience, Business Development, Marketing, Branding, Communications, Knowledge Management, Innovation, Technology, and Talent Acquisition Translate business priorities into work plans; align stakeholders, manage tradeoffs, and ensure timely delivery Provide hands‑on execution and coaching to close capability gaps; set and maintain performance standards Partner with Business Development, Proposals, and Marketing to support go‑to‑market activities and growth initiatives Develop and maintain playbooks, templates, and workflows; transition ownership to functional teams as processes mature Other duties as assigned Position‑specific Requirements 4+ years of experience in client‑facing roles (e.g., client services, business development, sales, customer experience) Able to analyze problems, design solutions, and implement improvements Strong business acumen. Must be able to analyze client needs, identify growth opportunities, and provide strategic recommendations that align with both client and firm objectives. Collaborate cross‑functionally and align stakeholders on priorities Ability to operate effectively in ambiguous, fast‑changing environments (consulting/start‑up experience preferred) Ability to influence without authority and a self‑starter. Able to garner respect and trust from stakeholders in a collaborative manner. Excellent written and verbal communication skills Recognizes stakeholder needs and creates viable solutions to improve the customer experience Designs processes, drives continuous improvement, and builds scalable workflows from scratch Must be forward‑thinking with proven ability to deliver solutions to complex challenges. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR. Compensation And Benefits Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows: State of California: $77,000 - $157,000 State of Colorado: $71,000 - $126,000 State of Illinois: $69,000 - $135,000 State of Massachusetts: $77,000 - $147,000 State of Maryland: $74,000 - $113,000 State of Minnesota: $77,000 - $127,000 Jersey City, NJ: $83,000 - $151,000 State of New York: $71,000 - $154,000 State of Vermont: $76,000 - $146,000 State of Washington: $74,000 - $141,000 Washington, D.C.: $99,000 - $146,000 The above salaries do not include a discretionary bonus, however bonus opportunities are non‑guaranteed, and are dependent upon individual and firm performance. Full‑time employees receive benefits including: medical and dental coverage; life insurance; short‑term and long‑term disability insurance; pre‑tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more. Please include a cover letter and resume when applying. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only. #J-18808-Ljbffr Husch Blackwell
$18.5 per hour
Barry in Washington, D.C. is seeking a Client Operations Lead to support studio sales and operations, ensuring an exceptional client experience. This role involves leading the studio team, maintaining high hospitality standards, and fostering memorable experiences for...SuggestedHourly payWeekend work- Barry's in Bethesda, Maryland is looking for a Client Operations Lead to enhance studio operations and foster customer experiences. In this role, you will lead in the absence of management, ensure high-quality service, and support marketing initiatives. Ideal candidates...Suggested
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...DC. In this role, you will provide exceptional service to our clients and support Financial Advisors by cultivating client relationships... .... The ideal candidate will have a degree, 5+ years of experience in a relevant field, and required licenses. The position offers...Suggested- ...The ideal candidate has at least 3 years of catering/event sales experience and a strong portfolio of managed events. Key skills include... ...fast-paced environment. This position involves sales strategies, client management, and team collaboration. #J-18808-Ljbffr Ridgewells...Suggested
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Thrive Pet Healthcare in Potomac, MD, is hiring a full-time Lead Client Service Representative. In this role, you will be the front-desk... ...with hospital leadership. A strong leadership presence and experience in a veterinary setting are preferred. Thrive offers competitive...Full time$65k - $75k
...while nurturing a high-performing team. This role encompasses recruiting talents, maintaining brand visual standards, and fostering client relationships. In addition to a competitive salary of $65K to $75K, Leap celebrates diversity and prioritizes an inclusive...$19.5 per hour
...98, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout... ...studios and corporate offices. About the Role The Client Facilities Lead is essential to the operation of our studios. They serve as...Hourly payFull timePart timeFor contractorsLocal areaImmediate startShift workWeekend workDay shiftAfternoon shift- ...Alexandria, VA is looking for an Audit Manager to lead a team of auditors while ensuring high-... ..., and have at least 4 years of auditing experience. The role includes reviewing audit products, designing plans, and liaising with clients. Benefits include flexible time off,...Flexible hours
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...audit teams, designing tailored audit strategies, and maintaining client relationships. Candidates must have a degree in accounting or finance, along with at least 5 years of public accounting experience and CPA certification. The ideal candidate will demonstrate exceptional...- ...seeking a Store Director for its Tiffany & Co. location in Washington, DC. The ideal candidate will lead and support sales operations, ensuring exceptional client experiences and meeting sales targets. Applicants should have 7-10 years of sales management experience in...
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Modern Family Law is seeking a Client Success & Resolution Lead. This position serves as a strategic operational partner responsible for proactively... ...scale, this role will help establish consistent client experience standards, improve operational accountability, and...Temporary workLocal areaShift work- ...seeks a skilled Preconstruction Manager responsible for leading preconstruction activities, ensuring budget... ...Management or Engineering, and 12 years of industry experience. The role involves engaging with clients, developing budgets, and ensuring compliance with company...
- ...is seeking a Senior Account Manager in Washington, DC, to lead complex client projects focusing on survey design and reporting for health... ...engagement. Ideal candidates have a minimum of 7 years of relevant experience in healthcare and project management, paired with excellent...
- Barry's in Washington, DC is seeking a Client Facilities Lead to ensure studio maintenance and operational standards are met. The role involves... ...is critical to providing a clean and inviting atmosphere for clients, enhancing their fitness experience. #J-18808-Ljbffr Barry'sFlexible hours
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A leading political technology company is seeking a Senior Political Compliance Manager based... ...serving as a primary relationship manager for clients. Candidates should have at least 5 years of campaign finance filing experience, excellent communication skills, and a BA/...$124.7k - $207.8k
M&T Bank is seeking a Client Engagement Program Manager responsible for the design and execution of its enterprise client engagement... ...on fostering client connections and ensuring a seamless client experience across business lines. The ideal candidate will possess a Bachelor...- A dynamic fitness studio in Washington, DC is seeking a Studio Lead to enhance client experiences by providing exceptional service. Responsibilities include assisting customers, answering inquiries, selling memberships, and maintaining a tidy studio environment. The ideal...Flexible hoursWeekend workDay shiftAfternoon shift
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...looking for a mission-driven Program Manager to lead critical initiatives in the defense sector.... ...-quality deliverables, and fostering robust client relationships. Ideal candidates will have 3-6 years of relevant experience, strong analytical skills, and a proactive approach...- BluShark Digital in Washington, D.C. is looking for a Client Onboarding Specialist to ensure a seamless start for new clients. You will... ...strong relationships. Candidates should have 2-4 years of experience in client onboarding or account management. The position offers...Remote jobWork at office
- Pillsbury Winthrop Shaw Pittman LLP is seeking a Sr. Client Relationship Manager in Washington, DC, to enhance client engagement and... ...contact for select clients. The ideal candidate has over 8 years of experience in strategic client development and shows a strong ability to...
$75k - $85k
...luxury fine jewelry. Ideal candidates will have over 5 years of experience in luxury retail, demonstrating inspirational leadership and a... ...include managing daily operations, mentoring staff, and enhancing client relationships. The position offers an annual salary between $75...- ...corporate reputation and strategy firm seeks a Senior Manager to lead significant client engagements in Alexandria, VA. This role involves managing... ...results. The ideal candidate should have substantial experience in strategic communications and demonstrate strong...Work at office3 days per week
- ALO is looking for a full-time Visual Lead in Washington D.C. to enhance store profitability through effective visual merchandising... ...possess strong leadership skills and at least 2 years of experience in a client-centric sales role. This role involves managing key...Full time
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A leading media outlet is seeking a Client Success Manager in Washington, D.C. to manage a growing roster of sponsors. This remote role focuses on providing exceptional customer experiences and building client relationships. Candidates should have at least 3 years of experience...Remote job- Modern Family Law in Washington, DC, is seeking a Client Success & Resolution Lead. This role is crucial in identifying and addressing client concerns... ...The ideal candidate will have strong analytical skills, experience with client relations, and the ability to implement...
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Eversheds Sutherland is hiring an Experience Manager in Washington, D.C. This role focuses on client development and the 'Foundation' platform, driving adoption and strategic use. The ideal candidate will have a bachelor's degree and 5+ years of relevant experience. This...3 days per week- TheSoul Group is a global media company with over a decade of experience building and operating digital businesses at scale. With a... ...to mid‑market companies worldwide. We are seeking a Client Deployment Lead, AI to embed on‑site alongside mid‑market CEOs and make their...Interim roleRemote workWork from homeWorldwideFlexible hoursShift work
- Barry’s Bootcamp in Washington, DC, is seeking a Client Facilities Lead to oversee all maintenance operations. This role involves collaborating... ..., and support training for new team members while ensuring high-quality client experiences. #J-18808-Ljbffr Barry’s Bootcamp
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