Client Experience Lead

Husch Blackwell LLP is a full‑service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long‑term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Legal Solutions Specialist position, supporting our Complex Torts (CXT) industry group . This position may be filled remotely or inany of our Husch Blackwell office locations. In support of the Complex Torts (CXT) industry unit, the Legal Solutions Specialist will establish and lead the practitioner and client experience capability for the practice. Build and operationalize the service delivery platform; drive cross‑functional alignment; and enable practitioners to deliver consistent, scalable, high‑quality client outcomes. Essential job functions include: Serve as the primary liaison between practice practitioners and enterprise support functions Capture practitioner priorities and requirements for client delivery Translate business needs into integrated end‑to‑end solutions Drive domain‑level prioritization and decision‑making Perform hands‑on execution to address capability gaps and quality issues Transition work to functional owners as capabilities mature Establish and manage the end‑to‑end practitioner experience platform, including standards, quality, and outcomes Build, launch, and continuously improve the service delivery platform and operating processes Define and refine the practice service offering based on client needs, market signals, and business strategy Develop scalable, client‑ and practitioner‑centered solutions; remove friction and improve adoption Lead cross‑functional planning and execution across Client Experience, Business Development, Marketing, Branding, Communications, Knowledge Management, Innovation, Technology, and Talent Acquisition Translate business priorities into work plans; align stakeholders, manage tradeoffs, and ensure timely delivery Provide hands‑on execution and coaching to close capability gaps; set and maintain performance standards Partner with Business Development, Proposals, and Marketing to support go‑to‑market activities and growth initiatives Develop and maintain playbooks, templates, and workflows; transition ownership to functional teams as processes mature Other duties as assigned Position‑specific Requirements 4+ years of experience in client‑facing roles (e.g., client services, business development, sales, customer experience) Able to analyze problems, design solutions, and implement improvements Strong business acumen. Must be able to analyze client needs, identify growth opportunities, and provide strategic recommendations that align with both client and firm objectives. Collaborate cross‑functionally and align stakeholders on priorities Ability to operate effectively in ambiguous, fast‑changing environments (consulting/start‑up experience preferred) Ability to influence without authority and a self‑starter. Able to garner respect and trust from stakeholders in a collaborative manner. Excellent written and verbal communication skills Recognizes stakeholder needs and creates viable solutions to improve the customer experience Designs processes, drives continuous improvement, and builds scalable workflows from scratch Must be forward‑thinking with proven ability to deliver solutions to complex challenges. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR. Compensation And Benefits Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows: State of California: $77,000 - $157,000 State of Colorado: $71,000 - $126,000 State of Illinois: $69,000 - $135,000 State of Massachusetts: $77,000 - $147,000 State of Maryland: $74,000 - $113,000 State of Minnesota: $77,000 - $127,000 Jersey City, NJ: $83,000 - $151,000 State of New York: $71,000 - $154,000 State of Vermont: $76,000 - $146,000 State of Washington: $74,000 - $141,000 Washington, D.C.: $99,000 - $146,000 The above salaries do not include a discretionary bonus, however bonus opportunities are non‑guaranteed, and are dependent upon individual and firm performance. Full‑time employees receive benefits including: medical and dental coverage; life insurance; short‑term and long‑term disability insurance; pre‑tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more. Please include a cover letter and resume when applying. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only. #J-18808-Ljbffr Husch Blackwell