Financial Counselor

Overview CenterPointe Hospital of Columbia is hiring a Patient Financial Counselor at our Columbia, Missouri location. Join our team as a Patient Financial Counselor ! This is a highly patient-facing role responsible for helping patients and families understand their insurance benefits, financial responsibilities, and available payment options while ensuring accurate account documentation and collections. Responsibilities Meet directly with patients and guarantors to discuss insurance coverage and out-of-pocket costs. Verify insurance benefits and patient demographics. Collect patient payments and establish payment arrangements. Process charity care and financial assistance applications. Maintain collection, charity, and adjustment logs. Support timely reimbursement and account resolution. Audit admission packets and verify benefits along with all patient demographic information in the patient accounting system. Provide financial counseling to patients and/or guarantors, collecting any out-of-pocket expenses and informing them of their benefits and financial obligations. Complete financial disclosure paperwork for patients requesting assistance, including verifying income and expenses. Complete adjustment forms for any charity or administrative adjustments for approval. Complete promissory notes for patients requesting payment arrangements. Update daily the upfront collection log, charity log, and admin adjustment log; review with BOD on a weekly basis. Gather and interpret data from the system, understand the appropriate course of action, and initiate time-sensitive strategic steps to secure payment. Perform other functions and tasks as assigned. Qualifications High school diploma or GED (or equivalent). Three or more years of experience in healthcare billing, collections, insurance verification, patient access, or financial counseling. Strong knowledge of Commercial Insurance, Medicare, and Medicaid. Excellent communication, customer service, and interpersonal skills. Comfortable discussing financial obligations with patients in a compassionate and professional manner. Benefits Competitive pay. Medical, dental & vision insurance. PTO & paid holidays. 401(k) with company match. Growth opportunities. If you enjoy working directly with patients and helping them navigate the financial side of healthcare, we’d love to hear from you! Apply today. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws. #J-18808-Ljbffr Financial Analyst