Claims Technician - WAE

Salary: $20.26 - $22.29 Hourly
Location : Risk Management, Hampton, VA
Job Type: WAE - Hourly
Job Number: 08890
Department: RISK MANAGEMENT - CITY
Opening Date: 09/26/2025
Closing Date: Continuous
FLSA: Non-Exempt


Function


The purpose of this class is to provide customer service to citizens and employees who contact the Department of Risk Management for assistance in the filing and handling of general, automotive, and Workers' Compensation claims. This job requires a level of independent thinking and problem-solving skills. Works within a team and sometimes independently.

Minimum Requirements

• Bachelor's in Criminal Justice, Business, Insurance Management or other related field of study preferred OR a combination of education and experience equivalent to a Bachelor's degree in Business or a related field from an accredited college or university with major coursework in a field directly related to claims handling.
• Requires extensive knowledge of the Virginia Worker's Compensation Act, risk management financing and claims handling.
• Three (3) years of claims handling experience required.
• A minimum of three (3) years of full-time equivalent experience in planning, implementing or evaluating workers' compensation and liability claims in Virginia.
• Three (3) years of experience working with municipal government, understanding of interdepartmental knowledge relationship experience preferred.
• Experience may substitute for education on the basis of one year of experience for each year of education.
• Associate in Claims (AIC) preferred.

Additional Requirements

• Associate in Claims designation provided by the employer.
• Additional claims adjusting certifications will be provided by the employer.
• This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.
• Must possess a valid driver's license and must have and maintain a satisfactory driver's record based on the City of Hampton's criteria.
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.
• The incumbent may be considered "essential personnel" during city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual schedules.

"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of fun, rich, and diverse waterfront history, as well as a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits."

• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family View phone number on click.appcast.io, View phone number on click.appcast.io or
• Savings bonds are available to the City's workforce.
• Employees are covered for Workers' Compensation where appropriate.

01


Do you have a BA degree in Business Administration, Public Administration, Insurance Management, Criminal Justice or a closely related field?

• Yes
• No

02


Which of the options below best describes your experience in claims handling?

• No experience
• 1-2 years experience
• 3-4 years experience
• 5 or more years experience

03


Which of the options below best describes your knowledge of the Virginia Worker's Compensation Act, risk management financing and claims handling?

• No knowledge
• Basic knowledge
• Moderate knowledge
• Extensive knowledge

04


I have a minimum of three (3) years of experience in planning, implementing, and evaluating workers' compensation and liability claims in Virginia.

• Yes
• No

05


Has any of your previous related work experience been in a municipal government environment?

• Yes
• No

06


I understand that if selected for employment in this position, I must successfully pass a background check prior to any offer of employment or promotion.

• Yes
• No

07


I understand that if selected for employment in this position, I will be subject to testing for alcohol and controlled substances in accordance with the City of Hampton's current substance abuse policy.

• Yes
• No

08


This position requires that you possess a valid driver's license and have and maintain a satisfactory driving record based on the City of Hampton's criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below:
09


I understand my work hours will be limited to 25 hours or less per week.

• Yes
• No

Required Question