Chief Engineer

FIDELITY HOTEL CLEVELAND is hiring for a CHIEF ENGINEER

Fidelity Hotel is a Michelin Key-awarded adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

What you'll do:

• Maintain up-to-date knowledge of all hotel departments, including Engineering, Housekeeping, and Food & Beverage
• Ensure the hotel's maintenance and upkeep meet New Waterloo standards
• Perform and supervise repairs, maintenance, alterations, and installations in compliance with safety regulations and applicable codes (local, state, federal, and insurance)
• Diagnose equipment malfunctions, determine corrective actions, and document repairs following departmental procedures
• Organize, schedule, and track preventive and corrective maintenance using designated preventative maintenance software; maintain logs, checklists, and reports
• Delegate and supervise daily maintenance tasks and special projects to ensure quality work with minimal supervision or rework
• Operate tools and equipment safely
• Monitor inventory levels and order supplies within the permitted budget
• Identify and resolve mechanical, electrical, plumbing, HVAC, and appliance issues; ensure timely repair and resolution
• Oversee maintenance of all structural fixtures and mechanical systems, both interior and exterior
• Participate in recruitment, training, and performance evaluations for engineering staff
• Train the engineering team and other associates on hotel systems, equipment, safety protocols, and emergency procedures
• Serve as a technical liaison to other departments; ensure timely communication and follow-up on service requests
• Respond to emergencies in an engineering capacity to protect guests, associates, and property; understand life safety systems, fire protection, emergency power, and sprinkler systems
• Maintain accurate utility readings and assist in analyzing energy use and conservation efforts
• Assist with the preparation and management of engineering budgets, expense tracking, and capital projects
• Ensure guest complaints are resolved promptly and courteously
• Conduct weekly property inspections (minimum five guest rooms, public, and back-of-house areas) with the General Manager and address deficiencies promptly
• Maintain positive public relations with guests and associates at all times
• Attend relevant meetings, including monthly financial reviews; remain flexible and responsive to scheduling needs

Who you are:

• Having a bachelor's degree from an accredited four-year college or university in a related field is preferred.
• 5+ years of related experience in an engineering operational hospitality role is preferred.
• You have a track record of creating profitable, operational, and innovative Engineering solutions.
• You have experience leading multiple projects from ideation through execution.
• You can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• You can write routine reports and correspondence.
• You can speak effectively before guests and groups of co-workers.
• You are detail-oriented and take ownership of work.
• You use time wisely and are an expert in prioritizing.
• You have a strong work ethic and can work both autonomously and with a team.
• You are an excellent communicator who leads by example.

• You have the patience to make intricate pastries and plate beautiful desserts.
• You know the enjoyment of a dish comes before a single bite is taken; it is the presentation, history, detail, and story first.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Eligible for a quarterly bonus up to 20% of quarterly base salary
• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.