Shift leader

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew! Position Overview The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. Core Responsibilities Demonstrate mastery of the DOING of Team Member with ease, enthusiasm and excellence. Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen. Think strategically about maximizing product sales and waste management. Demonstrate total store vision to take ownership of the look and feel of the store. Be knowledgeable about the deployment for the day and the roles and responsibilities associated. Consistently leverage effective communication on the floor during the shift. See the needs of the team and guest and address situations before they become problematic. Understand the multiple priorities of the shift, communicate and delegate objectives and tasks. Takes ownership not only for the current shift but also for the shift that follows. Ensure that the team is executing SOP and quality standards correctly and consistently. Actively coach and give feedback to Team Members to ensure they bring their best DOING and BEING to their role. Train team on role responsibilities, product knowledge and promotional items. Perform administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned. Actively develop Team Members and engage in conversations about career and professional growth. Bring the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love. Take ownership for their impact on others and actively manage how they show up. Demonstrate confidence and own the decision-making responsibility of being the Manager on Duty. Be resilient under pressure and bring a calm presence in critical moments. Bring joyfulness to leading the team, serving guests and being a community member. Seek to be of service and create success for others. Bring enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow. Demonstrate humility, curiosity and eagerness to learn as a leader of a diverse group of people. Give powerful feedback and seek to make the biggest difference by coaching from commitment, not compliance. Takes ownership and is eager to make a positive impact on others. Seek to create an inclusive and inspiring culture on every shift with every team member. Takes full ownership of own development and actively seeks feedback and growth opportunities. Skills and Qualifications At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader. Ability to work early mornings, evenings, some holidays and/or weekends. Must be at least 18 years of age. High school diploma or GED equivalent (preferred). A valid driver’s license and reliable transportation. Physical Requirements The position requires hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds and the ability to stand for 4 to 8 hours, or to accomplish the physical requirements with or without reasonable accommodations. Equal Employment Opportunity Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers. We prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regarding race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and veteran status. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr Coffee & Bagel Brands