Records Technician at Mike Mizell Orthodontics

Records TechnicianOur orthodontic office is seeking a detail-oriented and organized Records Technician to join our team. This role is responsible for gathering and organizing patient diagnostic records, assisting with new patient workflows, and ensuring accurate documentation to support excellent patient care and treatment planning. We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and loves being part of life-changing smile transformations. One of the best parts of this role is getting to see the excitement on a patient's face both the day they begin treatment and the day they finally get their braces off!Essential Duties & Responsibilities:Capture high-quality orthodontic records including: Digital photos Panoramic and cephalometric radiographs iTero/digital scans Impressions for study modelsPrepare and organize patient records for doctor review and treatment consultationsEnsure all patient information and imaging is accurately entered into practice management softwareMaintain cleanliness and organization of records areas and equipmentAssist with patient flow and seating patients as needed Explain procedures to patients and help create a positive patient experienceMonitor and maintain supplies needed for records appointmentsFollow all OSHA, HIPAA, and infection control protocols Assist clinical and administrative teams as needed to support office operationsEmployee Benefits:Paid time offHealth insuranceRetirement planEmployee orthodontic benefitsBonus opportunitiesPaid holidaysQualifications:Must possess a current Texas Registered Dental Assistant (RDA) certification and be compliant with all state radiology requirementsPrevious dental or orthodontic experience preferred, but willing to train the right candidateStrong attention to detail and organizational skills Comfortable using computers and digital imaging technologyExcellent communication and customer service skills Ability to multitask in a fast-paced environmentPositive attitude and team-oriented mindsetDependable attendance and punctuality requiredPreferred Skills:Experience with iTero scannersFamiliarity with Dolphin practice managementOrthodontic or dental assisting experiencePhysical Requirements:Ability to stand and move throughout the dayAbility to lift and move equipment or supplies as neededManual dexterity required for imaging and scanning procedures