Triage Nurse - Hybrid Remote

Summary of Role The Triage Nurse facilitates communication between patients, providers, care teams, and referral sources. Obtaining precise and accurate information from patients is critical to this role. The Triage Nurse serves as a liaison between patients and clinical staff, working closely with OAW healthcare professionals to ensure efficient patient care through telephone triage, patient education, and care coordination. This position operates primarily in a remote work environment after an onsite training period, with regular onsite attendance required. Key Responsibilities Assess and evaluate telephone calls from patients, family, or other healthcare providers to direct patients toward the appropriate level of service required. Collaborate with physicians, PAs, and other staff to plan and execute process changes that improve patient care services and patient management. Follow physician-approved clinical protocols and triage standards, facilitating all paperwork and related tasks. Enter imaging orders per physician instruction to expedite patient care. Review post‑operative instructions and address patient concerns and questions related to future care. Uphold patient confidentiality; comply with HIPAA and practice‑specific compliance guidelines. Preserve accurate and detailed patient records in compliance with organizational policies and regulations. Stay current with advancements in orthopaedic nursing practices through continuing education and professional development. Promote a safe and secure working environment. When working remotely, perform all assigned duties and tasks efficiently. Perform phlebotomy and other clinical support duties when onsite, as needed. Qualifications High School Diploma or equivalent required. Nursing degree preferred. CPR/AED Certification required. At least two years of experience in an outpatient clinic setting preferred. Excellent attention to detail and ability to work in a fast‑paced, high‑pressure environment. Experience communicating and interacting with physicians, contributing in a team environment, and working with patients in a professional and ethical manner. Working knowledge of EPIC or other equivalent electronic medical records. Strong interpersonal skills and phone etiquette with a professional and courteous manner required. Acute organizational and time‑management abilities, with the ability to manage multiple priorities in a fast‑paced environment. Cooperative and professional behavior toward patients, peers, providers, management, and visitors. Ability to work independently and maintain productivity in a remote work environment while adhering to departmental performance and communication standards. Work Environment This position follows a hybrid work model. During the initial training period, the Triage Nurse will work onsite to complete orientation and competency training. Upon successful completion of training, the position will transition to primarily remote work, with an expectation of working onsite approximately one day per week and as needed for meetings, training, or departmental support. Onsite responsibilities may include blood draws and other clinical support duties. Must be able to push/pull/lift up to 50 pounds. #J-18808-Ljbffr Orthopaedic Associates of Wisconsin