Caseworker Coach I - Midday/Evening

Caseworker Coach I, (Residential Support Specialist) Rachel’s Promise Center Reports To Senior Program Manager, Homeless Services, San Diego FLSA Status Non-Exempt Time Commitment Full Time (40 hours/week) Midday and Evening (includes one weekend shift) Salary $20.40-22.40 per hour DOE Benefits Medical, dental, vision. Prescription drugs, life insurance, cash-balance pension plan, 403(b), vacation, 15 holidays, and sick leave. Position Summary The Caseworker Coach I is an essential member of the Rachel’s Promise Center for Women and Children team and is responsible for ensuring single adult women and women with children are served in clean and safe environments and supported in setting and achieving realistic goals that lead to safe, stable housing. The Caseworker Coach will develop a strong knowledge of community resources and build collaborative working relationships with colleagues within and outside of Catholic Charities. They motivate, support, and guide program residents. Agency Culture A commitment to the agency’s mission, vision, and values; A commitment to excellence in everything we do; A commitment to excel at performance and quality improvement; A commitment to outcomes and measured results; A commitment to innovation and to what is possible. Essential Functions Welcome and orient program residents (single adult women and women with children) to the shelter; complete initial intakes and explain program routines and behavioral expectations. Provide trauma-informed, resident-centered support to single adult women and women with children, and promote safety, dignity, and wellness in the residential setting. Maintain a consistent presence in the facility and support residents’ physical, emotional, and psychological safety, including child and family safety, as applicable. Prepare meal supplies and assist with serving meals as needed while overseeing after-meal clean-up and ensure supplies are fully stocked for the following day. Assist residents in developing life skills (e.g. how to use showers, and laundry facilities, maintain the environment, resolve conflicts, navigate the social service delivery system, etc.). Support residents in following through on established goals (problem-solving), checking in with residents after off-site appointments, documenting progress and barriers to success, and identifying possible solutions. Assist residents in gathering and obtaining documents necessary to achieve their goals and obtain housing. Ensure the facility is clean and well-maintained, and support residents in completing chores in a timely and efficient manner. Keeps supervisor apprised of issues, problems, complaints, and/or concerns expressed by residents. Document significant events in the End of Shift email sent to the other team members and services provided to clients; maintain sign-in logs, and any other record-keeping processes. When applicable, facilitate residents’ access to technology used to meet with internal Catholic Charities and external service providers. Foster a trauma-informed, safety-focused culture within Rachel’s Promise Center for Women and Children. Develop and maintain knowledge of county-wide resources that address the needs of single adult women and women with children experiencing homelessness. Participate in case management, training conferences, and program monthly meetings as scheduled. Work collaboratively with coworkers within Catholic Charities Homeless Programs and establish and nurture collaborative relationships with colleagues from other agencies providing similar or complementary services. Document all contacts with residents in Clarity HMIS and associated local files; include information into CES (Coordinated Entry System), if required. Complete and submit all required monthly reports and assigned paperwork as needed promptly and accurately. Additional duties as assigned. Qualifications Associate’s degree in human services, social or behavioral sciences, or related field; or at least one year of experience providing shelter services and/or case management to women, children, and families experiencing homelessness, substance use disorders, and/or mental illness required. A positive, can-do attitude and willingness to learn and grow. Well-developed listening skills. Bilingual Spanish speaking preferred but not required, must be able to read, write, and speak English. Successful completion of a background check. Familiarity with trauma-informed approaches to service delivery. Prior knowledge of Motivational Interviewing, Stages of Change, Housing First, and harm reduction approaches to service delivery a plus. Strong computer skills and ability to become proficient with database software. Must be able to complete training to enter information into Clarity Homeless Management Information System (HMIS). Valid Driver’s License and a clean driving record. Willing and able to obtain a Food Handler’s Certificate. Ability to work effectively alone or as part of a team. Candidates with lived experience are encouraged to apply. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Equal Employment Opportunity Statement Catholic Charities is a non‑profit, non‑discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. #J-18808-Ljbffr Catholic Charities Diocese of San Diego