IT Help Desk Specialist: Windows, Office & Network Support

216376 - Help Desk Technician job at Chipton‑Ross Inc. Kansas City, MO. Chipton-Ross is seeking a Help Desk Technician for a contract opportunity in Kansas City, MO. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE): 1–2 years of recent experience in desktop support or similar technical role Proficiency in diagnosing and resolving hardware, software, and network issues in Windows 10/11 environments Strong knowledge of Microsoft Office and Office 365 applications Familiarity with DNS, Active Directory, and VPNs Experience with SCCM, Citrix, VDI, and PC hardware maintenance preferred Effective verbal and written communication skills Valid state-issued driver’s license (must be able to operate company vehicle) Relevant certifications such as CompTIA A+, Network+, or Microsoft Desktop Support Technician are a plus POSITION RESPONSIBILITIES: Provide technical support to end users via in-person, phone, email, and ticketing systems Diagnose and troubleshoot workstation, printer, and networking issues Install, configure, and maintain operating systems and business-critical applications Assist with workstation setups, relocations, and hardware upgrades Support multifunction printers, smartphones, tablets, and specialized equipment Perform account management tasks including password resets and access permissions Maintain accurate documentation of support activities and resolutions Track and manage hardware inventory throughout lifecycle Educate end users on troubleshooting techniques and IT best practices Ensure compliance with IT policies and security standards Contribute to technical documentation and SOP development Perform other duties as assigned REQUIRED EDUCATION: Accredited HSD/GED WORK HOURS: Full-Time #J-18808-Ljbffr Itlearn360