Senior Communications Specialist

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Job Details:

The (REMOTE) Senior Communications Specialist is responsible for managing and evolving the organization's internal content ecosystem, with primary ownership of the brand's intranet and communication channels. This role plays a critical part in ensuring that employees across the enterprise receive clear, consistent and actionable information that enables engagement and execution. Working in close partnership with Internal Communications leadership and cross-functional stakeholders, this individual will lead content strategy and execution across key platforms, ensuring that messaging is effectively structured, governed and delivered to the right audiences at the right time. In addition to overseeing the day-to-day management of the intranet, this role will support enterprise communications initiatives by connecting content strategy with channel execution, integrating multimedia assets and driving best practices across the organization. This position will serve as a central point of coordination across functions, helping to translate business priorities into effective content experiences while maintaining high standards of quality, consistency and usability across all internal channels.

Essential Responsibilities

• Writes, edits, proofreads and distributes content for internal communications channels including our weekly newsletters, intranet site and standalone emails, ensuring communications are accurate, clear and meet our editorial standards.
• Own and manage the brand's intranet as the organization’s primary source of truth, including content governance, publishing standards, and ongoing platform optimization
• Leads monthly editorial meetings with leaders across the organization to discuss communication needs and objectives.
• Oversees communications intake process and establishes communication strategies for new initiatives.
• Integrate multimedia (video, visuals, and digital assets) into enterprise communications in partnership with the Video Production team.
• Monitor and analyze content performance and engagement metrics, using insights to continuously improve content effectiveness and channel strategy.
• Support large-scale initiatives and enterprise programs (e.g., platform transformations, campaigns, and events) through coordinated content planning and execution.
• Ensure timely and effective communication of business-critical updates, maintaining responsiveness to emerging needs and priorities.
• Ensures internal communications content calendar remains updated with the latest requests.
• Monitors MFRM Communications inbox and responds to employee emails as needed.
• Establish and enforce content governance standards to ensure accuracy, consistency, and clarity across all internal communications channels.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.

Non-Essential Responsibilities

• Ensures communications have a consistent voice and tone.
• Acts as a strong advocate for our associates by infusing the employee perspective into everything we communicate.
• Assists with executive communication including Enterprise Town Halls.
• Researches and stays current on developing trends in internal communications.
• Assists with photo or video shoots as needed, including scripting video content and managing production operations.
• Assists in the planning, coordination and execution of internal employee events as needed.
• Execute Company initiatives and other activities requested by supervisor.

Education

• Bachelor's Degree Communications, Marketing, related field, and/or equivalent experience preferred

Professional Experience

• 3+ rears Related Experience required

Skills List

• Upholds Mattress Firm's core values
• Written Communication: Proficient in any type of message that makes use of the written word
• Communication: Develops and delivers effective presentations
• Communication: Effectively manages and resolves conflict in a positive way
• Communication: Knowing when to initiate communication and respond
• Communication: Returns phone calls and emails in timely manner
• Communication: Skilled in exchanging information through verbal, written or non-verbal cues.
• Communication: Skillful in collaborating with others to identify problems, provide advice and develop agreeable solutions

Competencies

• Aligns Vision and Strategy: Acts to align with Company strategy direction and vision.
• Communication – Negotiation: Can settle differences in difficult situations between internal or external groups. Ability to win concessions without damaging relationships, can be both direct and forceful while having a good sense of timing and gaining trust of all parties.
• Lead Initiatives – Thoroughness: Carefully prepares for conversations, meetings and presentations. Effectively organizes information. Follows-up with others to ensure project execution and commitments are fulfilled.
• Interpersonal Skills: Communicates honestly and readily with supervisor and offers constructive feedback to build relationships within the organization. Able to effectively communicate a differing point of view while offering a possible solution.
• Core Competencies – Communication: Communicates ideas and rationale in clear, compelling ways that create dialogues and earn support. Communicates in a transparent and open manner.
• Results Driven - Behavioral Driven Results: Demonstrates and reinforces expected behavior that drives performance and is consistent with the organization’s core values and ethics. Focuses efforts on critical activities that yield high impact and effectively achieves results.
• Integrity Demonstrates: fairness, trustworthiness, and truthfulness.
• Lead Initiatives - Decisiveness Exercises: good judgement and timely decision making.
• Core Competencies - Technical Expertise: job skills and technical knowledge are up to date.

Knowledge

• Proficiency in AP Style: Strong writing and editing skills with a strict adherence to Associated Press (AP) style guidelines
• Microsoft Office Products: High
• Intranet management: High
• Video creation a plus
• Photoshop and InDesign a plus
• Poppulo software platform experience a plus

California Residents

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

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Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs

• 401(k) with employer matching

• Mental health and life resources

• Medical, dental, prescription, and vision plans

• Get paid on-demand

• Base pay or uncapped commission

• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $80,000 - $95,000 * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: 11/07/2026.

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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