Customer Service Representative

Job Description

Job Description

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world class customer experience, and solidify relationships with our customer base. 

Schedule:

• 9am-7pm Monday,

• 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday 

How do you do that?

You will receive calls from diverse customers who have questions, need to update their service, or request to cancel – a medical and security alert system that goes wherever you do. A service that helps rescue over 4,500 individuals every month.

You will report to the Customer Relations Manager and be responsible for handling inbound cancellation calls, questions, and inquiries from our client base in a respectful and professional manner. Preserving the relationship and improving our customers’ relationship will be at the forefront of your service. You will listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions while providing a world class customer experience. These qualities will help you review each customer's situation, determine the best approach to update the customer’s account, increase account retention, and answer product questions and customer concerns.

Other responsibilities include:

• Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer

• Handling customer questions, inquiries, and complaints in a professional manner

• Identifying and reporting escalated issues and complaints to management

• Processing cancellations and returns

• Offering savings opportunities and switching the form of payment when applicable

What we offer:

• Weekly Pay

• Paid Training

• Paid OT on Saturdays

• Paid Time Off

• Medical, Dental, Vision, AD&D, and Life Insurance

• HSA Options

• 401k with Company Match

• Employee Development Program

• Employee Product Discount

• Beautiful Call Center Work Space

• Convenient access to walking trails and Norfolk Premium Outlets

 

What you offer:

• Must be at least 18 years of age

• High school diploma or equivalent

• Able to work on-site in Norfolk, VA

• Strong computer and interpersonal communication skills 

• 1-2 years of customer service and retention in a contact center, service industry, or retail sales

• 1-3 sales experience

• A customer-focused approach with adaptability to new situations 

• Ability to multitask, prioritize, and manage time 

• Bilingual is a plus but not required.

• Motivation, and desire to achieve powered by YOU!

Pay: $15/hr base pay | With Customer Relations based commission, Specialists can earn between $21-$23+/HR

If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. 

Job Type: Full-Time