Lead Operation Officer (Banking)

Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.

The Payment Operations Lead serves as the day-to-day team coordinator and subject matter resource for payment operations, supporting ACH, wires, item processing exceptions, Treasury Management service setup, and assigned settlement functions. This role provides workflow oversight, quality control, training support, and escalation management while ensuring adherence to internal controls, regulatory requirements, and service standards. The Lead partners closely with the Payment Operations Manager to drive consistency, reduce errors/exceptions, and strengthen operational risk practices.

Coordinate daily work assignments, queue management, and coverage plans to meet cutoffs and service levels.# Serve as the first point of escalation for complex processing questions, exception items, and time-sensitive client needs.# Perform quality reviews on activities (e.g., wires, ACH exception handling, limit/parameter changes) per policy and approval authority Ensuring required documentation completed accurately and consistently.# Assist Payment Operations Manager in partnering with internal teams and vendors to resolve operational issues and implement improvements.# Maintain individual production standards while balancing lead and project duties.# Serve as a reliable operational back up for key functions during absences or high-volume periods.# Monitor payment and Treasury Management queues and processing workflows to ensure timely task completion and adherence to service level agreements. Provide risk-focused oversight of payment activities to safeguard against fraud.# Stay informed of changes in payment regulations and industry's best practices and implement necessary updates to ensure compliance.# Required: High School Diploma or equivalent.

3–5+ years in payment operations or related banking operations; ACH, wires, digital payment platforms).

Accredited Payments Risk Professional (APRP)

Customer service focusedMaintain confidentiality of customer informationPERFORMANCE MEASURES:Adherence to bank policy and proceduresWork is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located.We are always on the lookout for talented people to help us become the best. Please review the available office locations below.Required: High School Diploma or equivalent.

3–5+ years in payment operations or related banking operations; ACH, wires, digital payment platforms).24-27 Hourly Wage