Field Service Technician II

Job DescriptionJob DescriptionCMPCJP00061245Job Title: Field Service Technician IILocation: Sterling Heights MI 48310Duration: 3 months Contract to hireShift timings: Mon-Fri 9am-6pm with OT and AfterhoursJob Description • Is this position remote or in person? Field job• What will the primary day-to-day responsibilities entail for this person? Field Services Technician provides on-site technical support for client operations, ensuring reliable performance of point‐of-sale (POS) systems, hardware, networking components, and related printer technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering exceptional product knowledge solutions.• What are the TOP 2 required skills that candidates must have? Great people skills and printer repair skills• What will the work schedule be for this position? Mon-Fri 9am-6pm with OT and Afterhours• Will there be OC (on call)? Yes• Will there be shift differentials? No• How many overall years of experience should this person have? 0-2• Do they need any specific certifications or education? A+ is preferred• If contract to hire what is the conversion rate? $22• How many miles per day will the contractor be driving? 0-150• What radius range should candidates be located from the job location? 20 miles• What is the exact work location or city, state, or zip? Sterling Heights, MI 4831• How soon will the candidate review and interviews start? ASAP• Do you have upcoming vacations or time out of the office? NoKey Responsibilities· Provide exceptional customer service while supporting clients and their staff.· Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment.· Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach.· Resolve technical issues efficiently and clearly communicate solutions to customers.· Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.· Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.· Train employees for proper use of supported systems and equipment.· Diagnose and repair product failures; order and replace parts as needed.· Recommend appropriate products, services, or solutions based on customer needs.· Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client.· Follow established procedures and guidelines while working with minimal to no supervision.· Report to a Team Lead and/or Field Services Manager.Requirements· Strong customer service and communication skills, with the ability to remain calm under pressure.· Experience troubleshooting and repairing POS or computer hardware systems preferred.· Basic understanding of networking concepts and restaurant technology environments.· Ability to perform light physical/contractor tasks (drilling, mounting, etc.).· Willingness to work evenings and participate in an on‐call rotation as needed.· Reliable transportation for travel between customer locations.Completion of account specific training and network cable termination training