Seasonal Host/Greeter

Pasa Hotel & Spa

Surf City U.S.A.'s hotel and spa is a modern oasis with an unrivaled sense of clean coastal style. Set adjacent to the chic shops of Pacific City, steps from the Pacific Ocean, and a short stroll from the iconic Huntington Beach pier, Pasa Hotel & Spa is one of the most desired Orange County accommodations. The property features 250 luxurious guest rooms with unparalleled ocean views, a Balinese inspired spa, a boutique caf, as well as two pools, a hot tub, a newly renovated full-service restaurant, and rooftop lounge all with breathtaking ocean views. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Job Description

What You Will Accomplish:

• Greets guests upon arrival and seats them at their table. Provides them a menu and provides general information about the restaurants and meal options at the hotel.
• Prepares/maintains a list of guests waiting to be seated. Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available. Accommodates special seating requests when possible while balancing customer flow at tables. Keeps supervisor informed about guest counts and wait times.
• Provides seated guests a menu and introduces them to server as they are seated. Inspects table for proper presentation and completeness and notifies server of any missing items.
• Checks in with guests to ensure satisfaction with each food course and/or beverages. Thanks guests as they depart and invites them to return at a future date.
• Cleans work areas and waiting areas according to department standards.
• Follows all standard food handling, sanitation and health department guidelines. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

What You Will Bring:

Prior customer service and cash handling experience desired. Requires ability to learn and use telephone and computer systems used at the hotel. Working knowledge and skills of computer operation required. Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction. Ability to work as part of a team. Great if you have current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.