Customer Support Specialist III, Ecommerce - Ventrac

Customer Support Specialist III, E-commerce - Ventrac

Ventrac, located in Orrville, Ohio, is a division of The Toro Company. Ventrac is a premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. Built for performance with quality to last, Ventrac equipment is ideal for golf course turf management, sports fields, collegiate campuses, residential and commercial property maintenance, and public green spaces.

Your Opportunity

The E ? commerce Customer Support Specialist oversees the strategy, execution, and optimization of digital commerce channels. This role bridges commercial, operational, and technical functions to grow online revenue, improve customer experience, and ensure seamless integration between ecommerce platforms, marketing, and manufacturing/fulfillment operations.

Work Location

This opportunity is based out of Orrville, Ohio. The current team works 5-days on campus. Fully remote is not available for this opportunity. Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.

What Will You Do? Key Responsibilities

• Develop and execute the company's ecommerce platform aligned with sales, marketing, and manufacturing goals.
• Identify new online growth opportunities, marketplace expansion, customer segments, and digital sales channels.
• Lead cross-functional initiatives, ensuring alignment across IT, marketing, product management, supply chain, and customer service.
• Manage ecommerce platforms and collaborate with developers or external agencies on enhancements and merchandising.
• Resolve phone & email inquiries relating to parts specifications and product availability, process returns/exchanges; perform invoicing.
• Assist customers with technical support, credit card issues, and checkout friction.
• Serve as a backup to the order services team.
• Facilitate digital pricing strategies in collaboration with sales and finance teams.
• Partner with manufacturing, logistics, and warehouse teams to ensure inventory accuracy, lead times, and operational readiness for ecommerce orders.
• Help develop e-commerce-friendly fulfillment processes, packaging standards, and service level expectations.
• Monitor order accuracy, on-time delivery, and customer satisfaction metrics.

What Do You Need?

• HS Diploma or GED equivalent required.
• 5-7 years experience in ecommerce management, program management, or digital operations in manufacturing.
• Strong written and verbal communication skills, including phone communication skills.
• Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance.
• Ability to read, understand and interpret mechanical and operational information effectively.
• Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience.
• Knowledgeable with Microsoft Suite, CRM, and Internet.

Preferred

• Bachelor's degree in Business, Marketing, Supply Chain
• Strong understanding of ecommerce platforms, data integration, and online merchandising.
• Advanced product knowledge with tractor equipment, accessories, and components.
• Excellent project management and cross-functional skills in a manufacturing environment.

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:

• Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment.
• Location Located in the heart of Orrville, a small town with a busy manufacturing industry, we have a family-like work atmosphere. We are around 10 minutes from U.S. Route 30 and Route 585 for easy travel.
• Onsite amenities With two onsite cafes and large break rooms, we have a convenient and comfortable area for breaks and lunches. We have around 350 employees and are always growing. We have newer, high-quality facilities (built from 2014-2018) and an exceptionally clean manufacturing work environment.
• Wellness - In addition to physical wellbeing, The Toro Company offers a variety of mental health, financial health, and other types of resources to every full-time employee.
• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Growth Opportunities TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples.
• Competitive Salary A reasonable estimate of the annual pay range is between $65,000-$70,000 year. Salary will be determined by experience and qualifications. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics. If you need to, you can access your pay early with the daily pay app.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.